Regional Manager – Wisconsin – Beloit + Janesville
Exempt – Learned Professional
The Regional Manager is responsible for all staffing, sales, and operations at Scooter's Coffee locations within the assigned region. This role builds and leads a friendly, service-oriented management team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style at all locations. The Regional Manager exemplifies Scooter's Coffee core values. The Regional Manager reports directly to the District Manager.
BENEFITS
- Salary Range: $65,000 - $70,000/year
- Paid Time Off
- 401(k) Retirement Account (Optional)
- Paid training
- Meal and Drink discounts
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide support, on‑site training, motivation, encouragement, and accountability to the operations and brand integrity of Scooters Coffee at the store level for multiple stores within the region
- Schedule and attend active, regularly scheduled visits in stores with managers and supervisors within the assigned region to ensure that the brand story is living at the store level
- Contribute to our efforts at Rize And Grind, and Scooters Coffee by standardizing the operational excellence at the store level and across the company by ensuring the execution of standardized operating systems across all assigned locations
- Oversee the daily operation of the assigned Scooter’s Coffee locations in the event that the managers and/or supervisors are unable; direct staff and supervisors to ensure customers are satisfied with their experience; and make certain the assigned locations are profitable; investigate and resolve complaints regarding food quality or service when necessary
- Work closely with the supervisory teams at all assigned locations to determine the division of duties across all assigned locations
- Oversee maintenance of store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment at all assigned locations
- Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations at assigned locations
- Contribute to profitability by seeking opportunities to increase sales and by overseeing and managing expenses at all assigned locations
- Maintain company standards in personal and store sales/performance metrics, ensuring employees comply with health and food safety standards and regulations at assigned locations
- Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals at assigned locations
- Work 40‑50 hours per week between assigned locations; typical hours for assigned stores will be 5:30 am ‑ 8 pm, 7 days a week, but are subject to change
- Make and service specialty coffee and tea beverages, cover shifts as needed at all assigned locations
- Collaborate with the marketing department on social media content, marketing campaigns and more
- Be present as needed while opening new locations in the assigned region; including all construction, set‑up and opening appointments as required by the owner/operators
- When necessary, actively step in and ensure that all locations operate appropriately and successfully by:
- Providing ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance, responding to employees’ questions in a timely manner, enforcing dress code, maintaining positive employee morale
- Maintaining accountability in employees using progressive discipline process; partnering with Field Brand Consultant and, when necessary, Human Resources to make termination decisions
- Overseeing and assisting in determining daily and weekly staffing requirements based on business need and assisting in the creation of work schedules accordingly for all staff while maintaining efficient labor costs
- Assisting the supervisory team in ensuring that all shifts are covered at all times at assigned locations
- Assisting the supervisory team in ensuring that all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
- Assisting the supervisory team in maintaining daily, weekly, and quarterly financial reports
- Maintaining final accountability for store operations at assigned locations: assisting supervisory teams in managing inventory, orders and tracking using COGS, inspecting supplies and equipment to ensure they are working properly and overseeing opening/closing procedures and reports as needed
QUALIFICATIONS
- 2+ years of General Manager experience (multi‑unit management experience a plus!)
- Ability to effectively teach and lead others and create a healthy culture for all
- Excellent communication and interpersonal skills
- Passion for working with people
- Energetic, fast‑paced, flexible work style
- Ability to work cooperatively in a team environment
- Demonstrates honesty, integrity, and a positive attitude while maintaining a guest‑focused mentality
- Willingness to learn and embrace change
- Strong problem‑solving, multi‑tasking, and administrative skills
- Ability to anticipate and respond to customer needs
- MUST have your own reliable transportation (the ability to travel between locations is imperative)