Job Details
Location: Hybrid Remote (Bedford, NH or Cleveland, OH; Remote)
Job Type: Full-time
Description
We're looking for a strategic, relationship-driven professional to lead and grow some of SilverTech's most important client partnerships. In this role, you'll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth.
You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech's services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.
What You’ll Do
- Manage a portfolio of 10 - 12 high-value client accounts
- Build strong, trusted relationships with client stakeholders at all levels
- Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
- Develop and present strategic and tactical account plans that align client needs with SilverTech's service offerings
- Partner with clients to define long-term, multi-year visions for platform growth and evolution
- Identify client pain points and opportunities, translating them into actionable solutions
- Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables
- Coordinate estimates and proposals with internal teams and client stakeholders
- Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities
- Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget
- Manage and communicate scope documentation and statements of work
- Stay informed on industry trends, emerging technologies, and best practices relevant to client needs
- Maintain accurate reporting and account documentation using Salesforce and other internal tools
- Represent SilverTech with professionalism, responsiveness, and a strong client-first mindset
Benefits
- Strong compensation package
- Competitive health packages
- 401k company match
- Flexible schedules
- Hybrid workweek
- Unlimited PTO after 5 years
- Your birthday off
- Regular learning & development opportunities
- Monthly company-provided lunches
- A fun, collaborative, and innovative team that actually likes working together
- Cutting-edge technology and creative freedom
- Regular crew events, outings, and more!
- We believe in career growth and will help you get where you want to go.
What You Need to Succeed
- Bachelor's degree preferred (marketing, information technology, or related field)
- 5-8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
- Proven success managing a $3-5M book of business
- Experience working on large-scale, web-based or digital solutions
- Strong business analysis skills with the ability to define client requirements and success criteria
- Exceptional client service orientation with strong verbal and written communication skills
- Ability to collaborate effectively across cross-functional teams
- Experience communicating strategy and recommendations to senior stakeholders
- Prior consulting or business analysis experience is a plus
Working Location & Travel
- This job operates in one of our three professional office environments and/or remote work location (Home office)
- Travel is required as necessary
SilverTech, Inc. is an equal opportunity employer.
We participate in E-Verify for all employees - This Employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Employers may not use e-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9.
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