Location: 1 Waterford 1 6288 Louisiana Court N 11 Brooklyn Park MN 55428
Community Relations Director
- Helps drive occupancy and revenue targets by keeping building occupancy at or above budgeted monthly levels.
- Handles and coordinates all aspects of the sales process including inquiry calls, cold calling, tours, follow‑up calls, lead‑management software updates, and closing the sale.
- Ensures community and staff backup scheduling for tours and onsite visits, so that all resident inquiries are handled promptly.
- Works closely with the management team to develop and implement strategies and an ongoing 90‑day plan for increasing qualified inquiries, traffic, and sales.
- Compiles a weekly marketing report for delivery to corporate on inquiries, tours, move‑ins, move‑outs, and outreach.
- Ensures timely data entry and documentation into lead‑management software and maintains the "Next Steps" schedule to drive continuous customer care and frequent contact.
- Identifies and maintains key relationships with community and professional sources.
- Participates with management to assist staff with facility upkeep, resident/family communications, facilitation of in‑house and sales training, and enablement.
- Promotes the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
- Performs other duties as assigned.
What You Need to Succeed
- Bachelor’s degree with an emphasis in marketing or sales, or an equivalent combination of education and experience.
- Five years of experience in marketing and sales preferred; experience and/or knowledge of the senior living industry a plus.
- Previous management experience preferred.
- Excellent communication and relationship‑building skills.
- Ability to multi‑task and work on multiple projects.
- Proficiency with Microsoft Office Suite.
- Desire and ability to relate to and continue learning about the senior population.
- Current driver’s license.
- Completion of a background check. Drug screening, TB test, fingerprint, and/or physical may be required depending on state/local guidelines.
Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships.
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