Position Summary
Responsible for rental returns, valet (if applicable), upgrade and incremental sales, as well as rental return accountabilities, such as monitoring for empty fuel tanks, potential vehicle damage and signature on tablets.
Duties And Responsibilities
- Interacts with customers to review customer rental contract, ensure vehicle keys match rental contract, and show customers to their rental vehicles
- Upon vehicle return, conduct vehicle inspection for damage, fuel level and lost and found items, as well as review of bill and obtain customer signature
- Sells vehicle upgrades and other incremental sales products when customers arrive from the rental desk to pick up their rental vehicle
- Reviews vehicles for damage upon return, filling out the required claims paperwork (accident / incident report) in a timely and accurate manner when necessary
- Answers customer questions while providing directions when requested
- Secure all vehicle keys
- May be required to assist customers with luggage into and out of vehicle
- May be required to move vehicles
- May have to support vehicle cleaning upon return
- Other duties as required
Qualifications
- High school diploma or GED required
- Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment
- Ability to pay attention to detail
- Exceptional interpersonal and relationship building skills required
- Demonstrate strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Must have the ability to manage stressful or unusual situations in order to maintain good customer service
- Must have basic computer navigation skills and knowledge of Microsoft Office Applications
- Must be willing to wear company uniforms
- Must have a valid driver's license
- Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
- Must be authorized to work in the United States
- Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.