Title: Field Support Analyst (Audio Visual Specialist)
Duration: 3 months (Potential to conversion)
Location: IN-Indianapolis
About the Role: As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You'll Do:
• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Edit content for the documentation of software applications and hardware environments.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
What You'll Need:
• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard AV and technical support problems.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.