QA Lead, Customer Experience & Compliance

ViaPlus by VINCI Highways is seeking a QA Lead to oversee customer interactions and maintain service quality standards in Corona, CA. The role demands meticulous evaluation of engagements to ensure compliance and customer satisfaction.
The ideal candidate should possess strong analytical and communication skills, and have a high school diploma or GED. Responsibilities include providing actionable feedback and creating training materials to enhance agent performance.

#J-18808-Ljbffr