QA Lead, Customer Experience & Compliance

ViaPlus by VINCI Highways located in Corona, CA, seeks a QA Lead dedicated to ensuring high-quality customer interactions. This role involves evaluating agent performance and enhancing customer experiences through training and compliance monitoring.
The ideal candidate will possess strong analytical and communication skills, along with a detail-oriented mindset to drive operational improvements. The position requires a high school diploma or GED and a passion for customer service.

#J-18808-Ljbffr