Relationship Success Manager

Katy, United States | Posted on 06/05/2026

PureWay Compliance is a leading provider of compliance, waste management, and environmental health solutions for businesses across the United States. We specialize in helping organizations safely and responsibly manage regulated medical waste, sharps disposal, pharmaceutical returns, and environmental compliance programs. Our mission is simple:

make compliance effortless and sustainable for our clients, while protecting the communities and environments we serve.

What We Offer

Competitive compensation and benefits packages

Training programs and clear career advancement paths

A safe, inclusive, and supportive work environment

Opportunities to contribute to meaningful, sustainability-driven initiatives

Job Description
We are seeking a highly organized and customer-focused leader to serve as the right hand to our Director of Client Relations. This role will support enterprise account management while helping oversee day-to-day operations of the customer support team. The ideal candidate brings a balance of strategic thinking, hands-on execution, and team leadership.

Key Responsibilities

Partner closely with the Director of Client Relations to manage and grow enterprise accounts

Act as a secondary escalation point for high-priority client issues

Help lead, coach, and develop the customer support team

Monitor team performance, KPIs, and customer satisfaction metrics (CSAT, NPS, SLAs)

Identify process improvements to enhance client experience and operational efficiency

Assist in onboarding new enterprise clients and ensuring long-term success

Collaborate cross-functionally with sales, operations, and product teams

Step in to lead the department in the Director's absence

Requirements

5+ years of experience in client relations, customer success, or support leadership

Experience working with enterprise or high-value accounts

Proven ability to manage or mentor team members

Strong problem-solving and communication skills

Experience with CRM and support tools (e.g., Salesforce, Zen-desk, HubSpot, etc.)

Highly organized with the ability to manage multiple priorities

Experience:

Microsoft Office: 3 years (Required)

Customer support manager: 3 years (Required)

401(k)

Flexible spending account

Life insurance

Vision insurance

PureWay Compliance, Inc. is an Equal Opportunity Employer and does not discriminate based on race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

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