Director, Global Shop Design & Standards
Responsible for establishing and maintaining the design systems, standards, and governance framework that support scalable shop development across the Krispy Kreme Doughnuts global network. Ensures shop environments across all markets deliver consistent brand experience while remaining operationally effective, financially disciplined, and scalable.
Global Design Standards & Governance
- Develop and maintain global shop design standards, prototype frameworks, and design documentation that guide development across company-owned, franchise, and joint venture markets.
- Strengthen and standardize design governance processes to ensure consistent application of Krispy Kreme Doughnuts brand standards while allowing appropriate adaptation for local market requirements.
- Maintain a comprehensive design standards library including architectural drawings, equipment layouts, finish specifications, and prototype documentation.
- Define scalable design workflows and manage the engagement model with external architecture and design partners to support a high-volume development pipeline while maintaining brand consistency and regulatory compliance.
- Partner with Procurement and key suppliers to leverage Krispy Kreme Doughnuts global scale through standardized materials, fixtures, and finishes, enabling preferred supplier programs that improve cost efficiency and create system-wide value for development partners.
Prototype Development, Cost Efficiency & Brand Expansion
- Lead the evolution of shop design prototypes to support scalable and cost-effective global expansion.
- Oversee the development and continuous refinement of global shop prototypes and layout standards.
- Identify opportunities to simplify designs and develop lower CapEx prototype solutions that support efficient development while maintaining strong brand presentation.
- Partner with internal stakeholders and external consultants to improve constructability, cost efficiency, and speed of delivery.
- Ensure shop environments consistently reflect the Krispy Kreme Doughnuts brand identity while supporting both new shop development and lifecycle remodel programs.
Operationally Effective Shop Design
- Partner with Operations, Franchisee partners, Field Leadership, and Development teams to ensure shop layouts support operational workflows, production environments, and overall shop performance.
- Translate operator and field feedback into continuous improvements to prototypes, layouts, and design standards.
- Design layouts that optimize product flow, team member movement, production throughput, customer circulation, and drive‑thru operations.
Franchisee & Partner Collaboration
- Build strong relationships with franchise partners and external architecture and engineering firms to accelerate design approvals and support development timelines.
- Partner with franchisee-led design teams to align development with global shop design standards and prototype frameworks.
- Provide guidance on prototype implementation and adaptation to support local and market requirements.
- Serve as an escalation point for design interpretation, standards application, and implementation questions.
Organizational Leadership, Capability & Culture
- Drive alignment across Development, Construction, Operations, Marketing, IT, and Procurement to ensure shop design standards support efficient development, operational performance, and consistent brand experience.
- Provide strategic design direction and establish scalable processes that enable a lean internal team to support a high-volume global development pipeline while maintaining quality and consistency.
- Lead as a culture ambassador for Krispy Kreme Doughnuts by modeling the Leadership Mix—promoting collaboration, ownership, continuous improvement, and a commitment to delivering customer wonder through great shop environments.
Development Support & Architectural Test Fits
- Guide the preparation of architectural test fits for potential development sites in partnership with Development teams.
- Evaluate whether sites can accommodate proprietary doughnut production equipment, operational workflows, and customer experience requirements.
- Adapt prototype layouts to site conditions while maintaining brand standards and operational performance.
- Provide design expertise that informs real estate decision‑making and early‑stage project feasibility to support franchisees and company owned growth.
Qualifications
- 15+ years of relevant business experience and proven performance in retail/restaurant and/or food & beverage industry design, construction and development.
- 10+ years of Project Management experience.
- Experience in corporate strategy or global strategic initiatives.
- Experience working closely with and reporting directly to C‑level Executives.
- International work experience.
- Knowledge and experience working with franchise business partners.
- Comfortable in a unique and very fast‑paced company culture environment.
Benefits
- Comprehensive benefits (medical, vision, and dental insurance).
- Employee discount program.
- 401(k) plan.
- PTO and “dream” days.
- Company events.
- Education Reimbursement.
- Hospital Indemnity Insurance.
- Adoption Assistance.
- Life Insurance.
- FSA/HSA Plans.
- Pet Insurance.
Krispy Kreme is an Equal Opportunity Employer
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