This person is the face to Archroma retail and brand customers. This position is required to operate with a minimum of supervision and is routinely required to make important decisions that impact customer satisfaction, revenue retention and growth
Responsibilities:
-Retention of existing clients by ensuring customer satisfaction by managing the timely delivery of Archroma products and services; manage all significant events related to accounts; handle potentially difficult or complaints independently and request assistance if needed; ensure all monthly agreed-upon requirements are met; monitor delivery of products
-Establish and maintain the integrity of the data for assigned customers and their products; ensure that all changes in retailer/brand-owner requirements are adequately defined and documented
-Handle monthly invoicing of our retailer/brand-owner customers; follow-up on customer overdue payments as directed
-Document all pertinent information required for shade formulation, including light sources, fabric types, etc.
-New Customer Acquisition and revenue growth through prospecting and other outbound sales related activities; take ownership of assigned customers to expand book of business
-Prepare and submit regular and/or ad hoc reports
-Review digital standard data in Archroma communicator and tag printing databases
-Distribute approved fabric to the proper phase of Archroma production
Requirements:
-At least 3 years of experience in sales, customer service or marketing; experience with color management standards preferred
-Excellent computer skills
-Good color vision
-Highly organized with a passion for learning
-Proven history of successfully juggling competing priorities
-Mix of farmer and hunter mindset