Commercial Lines Client Service Manager

Commercial Lines Client Service Manager

The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.
Supervisory Responsibilities: None
Essential Tasks:
Prepare endorsement requests to send to insurance carriers
Follow-up on receipt of endorsements to existing policies
Processing endorsements, including invoicing and delivery to client
Processing of audits, including verification of rates, exposures, and prior premiums
Handling/processing of cancellations and billing issues
Communication with staff and clients as needed to gather needed information for changes to policies
Knowledge of and adherence to, agency procedures
Provide technical support to Marketing Executives and Producers as needed
Establish and maintain relationships with both internal and external clients
Core Competencies:
Ability to Analyze and Solve Problems
Attention to Detail
Communication Skills
Timely Task Completion
Team Collaboration
Client Focus
Dependability
Creative Thinking
Organizational Skills
Adaptability
Experience and Education: 2 years of experience in property and casualty servicing preferred
Licensing and Credentials: Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Location: This is an in office role at the Baton Rouge, LA office
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program. Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
Applications will be accepted until the position is filled
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.