Account Manager

The Company
Founded in 2014, Memphis Record Pressing (MRP) has quickly grown to become a global leader in vinyl record manufacturing, and one of the largest vinyl pressing plants in North America.

MRP's goal is to make the highest quality record, with the fastest turn-arounds in the industry, backed by the best customer service around. MRP is proud of its Memphis Music heritage, and dedicated to keeping all things vinyl alive and spinning for many years to come.

Job Summary
The Account Manager will be responsible for developing, nurturing, and maintaining strong relationships with Memphis Record Pressing’s (MRP’s) major accounts. This role collaborates closely with internal teams to meet and/or exceed the client’s expectations. MRP is seeking a highly motivated, organized, and detail-oriented self-starter who enjoys working in a fast-paced and dynamic environment.

Duties/Responsibilities

Ensure client satisfaction by providing superior customer service

Provide proactive updates and detailed guidance throughout the entirety of the order process

Communicate, coordinate and align with internal teams to ensure smooth order workflow

Support the MRP sales teams to quickly respond to new client inquiries

Prepare detailed and accurate estimates for the client in an efficient and timely manner

Gather, organize, and prepare information for creating new orders

Identify opportunities for improvement by proposing new ideas, processes, and tools

Develop a keen understanding of the business, the industry, and the competition

Other duties and tasks as assigned

Required Skills/Abilities

Passion for vinyl, music, and the artists that make it possible

Excellent written and verbal communication skills, both internally and externally

A highly efficient and organized individual with strong attention to detail

Highly analytical thinker with very strong problem-solving skills

Excellent time management skills with a proven ability to meet deadlines

Demonstrates proficiency with programs such as Google Business Suite and Microsoft Office

Exceptional team player with a strong self-initiative work ethic

Exemplifies exceptional leadership, while managing multiple projects, maintaining quality and accuracy, and ensuring that departmental goals and deadlines are met

Ability to achieve results in a fast-paced environment with shifting priorities

Education and Experience

A minimum 5 years of customer support and project management experience, including direct communication with clients

Prior experience in physical media production, preferably in the music industry, and a thorough understanding of MRP, its mission, and its values

College degree in an applicable field of study such as music business, business, communications, operations management, or equivalent work experience

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