Senior Professional, OpenText Dialogue Developer

Become a part of our caring community
Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Key Role Functions

Compose and configure operational and regulatory communications using approved templates and content within designated platforms

Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness

Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)

Collaborate with strategy teams and business partners to interpret requirements and translate them into template development

Troubleshoot implementation challenges and provide guidance on composition and development processes

Perform unit testing to ensure requirements are met and data is accurately rendered in communications

Conduct defect analysis, identify root causes, and implement appropriate resolutions

Maintain documentation, version control, and audit trails for all communication builds and updates

Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy

Serve as a subject matter expert in OpenText Communications and promote scalable best practices

Sponsorship
Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency). Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.

Required Qualifications

7+ years of hands‑on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management tools

Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow

Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)

Understanding of driver file mapping and variable mapping for logic and document creation

Proven ability to manage multiple priorities, track progress, and meet deadlines

Experience with defect analysis, root cause identification, and resolution

Ability to work both independently and collaboratively across cross‑functional teams

Preferred Qualifications

Bachelor’s degree in communications, Marketing, Information Systems, or a related field

Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat

Experience with SmartCommunications

Background in heavily regulated industries (e.g., healthcare or financial services)

Knowledge of CMS Medicare, and Medicaid requirements

Experience with marketing operations, fulfillment processes, and Agile methodologies

Additional Information
This role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours.

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well‑being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

Travel
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours
40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Application Deadline
06-24-2026

Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

About Us
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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