Customer Specialist 5

Customer Specialist 5
Job Req Id: 26965967

Location: Chennai, Tamil Nadu, India

Job Type: On-Site/Resident

Posted: Jun. 22, 2026

Job Overview
The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities

Assist with providing solutions over email channel effective problem solving and decision making

Develop and apply thorough knowledge of practices and procedures to accomplish team goals

Assist immediate manager with team motivation and performance monitoring

Mentor associates to improve individual performance

Consistently achieve individual and team performance targets under little to no direct supervision

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

2-4 years’ experience in a related role

Proficient in Microsoft Office

Effective verbal and written communication skills

Service experience

Excellent influencing and relationship management skills

Proven ability to work under limited supervision and seek out advancement opportunities

Excellent technical and data entry skills, including utilizing a 10-key touchpad

Proven ability to creatively solve problems

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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