Document Specialist I

Document Specialist I – Processing
Ensures the efficient processing, organization, and management of cases within Holman’s Licensing and Compliance systems. This position involves scanning, uploading, and managing cases, as well as performing outreach to clients. The individual will also be responsible for tracking responses, updating case statuses, and handling registration and plate distribution.

Responsibilities

Intakes, catalogues, and scans Licensing documents, and uploads the scans to client Licensing cases

Maps inbound Licensing documents to corresponding client cases

Engages with clients regarding Licensing documents

Outbounds physical Licensing documents to clients

Assists and supports team members (e.g., Document Specialist I – Storage) depending on capacity and development goals

Monitors and updates case progress

Creates and manages Ghost Cases

Handles client outreach and communication

Manages outbound registration and plate distribution

Provides administrative support

Performs all other duties and special projects as assigned

Qualifications

High School Diploma or equivalent required; a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.

Strong problem‑solving skills and the ability to handle multiple tasks simultaneously

Previous experience in case management, administrative support, or customer service is a plus.

Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.)

Ability to work independently and as part of a team

Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

2–4 years’ experience in case management, administrative support, or customer service related fields

Proficiency in a technical or functional area; knowledge of work processes and tools generally limited to own area of responsibility or department

Understanding of accounting principles and bookkeeping software may be required

Experience reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Pay
We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 - $35.13 USD per hour.

Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

Misrepresent or embellish qualifications, skills, or experience

Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#J-18808-Ljbffr