(Customer Service Center)

Job Title

Supervisor for Clerk's Business Service Centers/Departments
Job Description

Responsible for supervising a team in one of the Clerk's business service centers/departments, with responsibility for monitoring work processes to ensure quality and quantity standardsare met. Further, individuals in this position will provide continuity between management directives and staff to ensure that organizational goals are clearly defined and achieved. Incumbents in this classification will perform the duties of the function and execute first line supervisory field work. Responsible for performing a variety of specialized clerical/administrative duties related to the processing and maintenance of legal and court records.
Starting Salary:

$25.65 hourly/ $53,352 annually
Core competencies include:
Customer Commitment
Dedication to Professionalism and Integrity
Organizational Excellence
Success through Teamwork
Job specific competencies include:
Knowledge of legal terminology and procedures.
Knowledge of the functions, services, procedures and regulations of the Clerk's office, and specifically to the area to which assigned, and the ability to perform related specialized tasks.
Knowledge of general office policies, procedures and practices.
Knowledge of English grammar and spelling and arithmetic.
Knowledge to utilize computer/software programs.
Knowledge of applicable statutes, laws, office policies and procedures, best practices.
Knowledge of cashiering procedures.
Skill in the application of supervisory techniques.
Skilled in oral, written and nonverbal communication.
Skilled in conducting difficult interviews and settling disputes.
Skilled working independently and in group settings.
Ability to perform accurate computations and verify data.
Ability to type, operate data processing, word processing and other office equipment.
Ability to establish and maintain effective working relations with government officials, other employees, and the public.
Ability to plan, organize and supervise the work of others.
Ability to interpret and explain laws, statutes, regulations and other directives.
Ability to proof own work and the work of others.
Ability to prioritize work of the team.
Ability to prepare and maintain records and reports.
Ability to write procedures in a clear and concise manner.
Ability to meet deadlines.
Ability to make decisions based on statutes, department and agency polices/processes and best practices.
Ability to follow directives.
Ability to multi-task within multiple office duties.
Representative duties include:
Assists in the review, development, and distribution of routine procedures to ensure timely and accurate accomplishment of established operational goals.
Attends court proceedings and records minutes.
Attends meetings as required.
Evaluates performance and provides input to the team manager.
Implements management decisions through the work of subordinate employees.
Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
Monitors customers and front counter staff.
Oversees workflow and assigns/delegates/distributes work and initiates corrective action as needed.
Participates in performing the actual work of the unit and substitutes for subordinates as needed.
Prepares a variety of administrative and statistical reports in support of the unit's activities.
Performs security checks, ensures cashiers keep cash drawers secure during working hours, and ensures established time frames and deadlines are met.
Provides supervision, guidance, training and motivation to assigned staff.
Provides hands-on advice and assistance on work processes, best practices and subject matter expertise to subordinates.
Provides information concerning general court procedures to the general public and other departments and agencies.
Purchases and distributes supplies.
Receives, verifies, and examines legal forms, dockets, court files and exhibits to ensure adherence to court procedures.
Records case dispositions, court orders and arrangements for payment of court fees.
Solves problems within the team related to work assignments.
Vault duty; opens vault daily for cashiers to access cash drawers, secures cash drawers nightly, secures unprocessed mail/checks, reconciles and performs daily deposit of funds.
Performs other duties as needed, including those performed by subordinate fiscal, financial, and/or clerical staff.
Minimum education and experience requirements include:
Graduation from high school or possession of a GED Certificate and four (4) years of experience within a court operational area or processing, examining, preparing or reviewing of any type of legal document.
Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted above.
Physical demands include:
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; may also require manual dexterity, repetitive motion, speaking, talking, visual acuity, and walking.
Work environment includes:
Work is performed in performed in a dynamic environment that requires incumbent to be sensitive to change and responsive to changing goals, priorities, and needs. This position is fully on-site and requires regular presence in the office.
Job class includes:
Classified - An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation.
Career path includes:
Supervisor
Manager
Director
Sr. Director