Program Coordinator

Alternative Family Services is looking for a Program Coordinator to join our San Leandro location supporting ECM. The Program Coordinator is responsible for the coordination of client and family services. The Program Coordinator will support various agency programs and may include social services, mental health, educational and prevention programs. If you’re ready to join a team whose mission is to support vulnerable children and youth in the community, then your opportunity is here! Alternative Family Services offers a supportive work environment and excellent benefits.

This is a temporary position with a six month duration from date of hire.

About Alternative Family Services
Alternative Family Services is a Foster Family, Adoption and Mental Health Agency that has been serving abused and neglected children in our community since 1973. Our mission is to support vulnerable children and families in need of stability, safety, and well-being in communities. We provide a wide range of foster, adoption, mental health and transition‑aged youth services in English and Spanish. We have eight locations throughout the Bay Area and over 200 employees. We celebrate diversity, equal opportunity, and excellence.

Driving Requirements
This position requires the employee to work out in the community and within foster homes throughout the Bay Area. Thus, the position requires employee to possess a valid CA driver’s license and valid automobile insurance with his/her name on the verification card as an insured driver on the policy at all times. Position requires daily access to a car in safe working order.

Qualifications

High school graduate or GED required

Minimum 3 years experience in a social service related field, providing services to children or families with complex needs

Obtain and maintain fingerprint and government and agency required background clearances

CPR/First Aid certification

Able to drive and transport children into a variety of community settings using a personal vehicle that is maintained in safe working order

Current and valid California driver’s license with an acceptable driving record, current and valid auto insurance showing as an insured driver on the policy and vehicle registration

Possess a high level of integrity, honesty and strong work ethic

Able to read and write fluently in English

If applying for Spanish‑speaking pay differential, must be able to meet linguistic needs of families

Possess strong verbal and written communication skills

Able to lead the facilitation of group meetings

Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to serve a diverse client and family population with cultural awareness

Able to maintain a professional demeanor in a stressful environment

Able to interact calmly and professionally with clients who may act out due to behavioral disabilities

Able to interact with co‑workers, county representatives, and other treatment team members as part of a cooperative team

Able to work with minimal direct supervision and manage time and prioritize workload

Excellent organizational and attention to detail skills

Responsibilities

Conduct outreach and engagement activities to facilitate linkage to the services for various agency programs. Outreach and engagement may consist of phone calls, mailed information, and field visits

Serve as the day‑to‑day contact for clients and cases assigned to address questions about the status of referrals or cases assigned

Coordinate with internal and external services for AFS clients

Supervision and oversight of program (ECM, ISFC, etc.) cases

Collaboration with AF SQM department

Offer services where the client lives, seeks care, or finds most easily accessible, including office‑based, telehealth, or field‑based services

Liaison with county and community representatives to establish and build open communications and relationships

Learn and apply various evidence‑based practices based on the population’s needs to support referrals, clients and families

Contribute to a positive team culture

Lead and participate in group programming, staff meetings, support groups and training sessions

Provide services via methods consistent with the agency’s standards and policies

Attention to detail to monitor client assignment and complete tasks in line with required timelines

Ability to engage clients in multiple modalities, including text, email, virtual and in‑person

Escalate issues appropriately and provide input into continuous quality improvement efforts

Review and approve documentation for quality of completion and timeliness ensuring all written material and computer data entry is completed in a timely manner

Attend and participate in meetings as assigned

Maintain client charts to ensure compliance with contractual / Medi‑Cal / county / state regulations

Visit client sites and transport clients using personal vehicle that is maintained in safe working order into a variety of community settings

Provide emergency and crisis response. Evenings and weekends may be required

Other duties as assigned

We Offer

A professional, supportive and culturally diverse work environment

$25–$31 hourly

Benefits package which includes:

Medical

Dental

Vision

Chiropractic & Acupuncture

Flex‑spending options

Life and disability insurance

403(b) option

Over 8 weeks time off annually! (11 vacation days the first year – accruals starting on your 1st day and progress up to 20 days a year! 11 paid holidays including your birthday off & 12 sick days annually!)

AFS makes substantial monthly contributions on your behalf to keep out‑of‑pocket premiums at an all‑time low!

We are an Equal Opportunity Employer. We do not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic Information, Gender, Gender Identity, Gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex and Sexual orientation.

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