Program Manager, Disaster Services

Job Description
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you will have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that is bigger than all of us. As you care for others, you are cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Key Responsibilities

Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services.

Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader.

Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers.

Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi‑agency planning, and participation in local, regional, national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders.

Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in the mobilization and support of local resources (volunteers, equipment and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility.

Ensure American Red Cross services are available to diverse communities. Recruit and engage a diverse workforce that represents the communities we are serving. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.

Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership. Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). Manage relationships with fire department leadership on home fires as a responsive deliverable.

Pay Information
The salary range for this position is $65,000 – $69,000.

Minimum Qualifications

Bachelor’s degree required.

Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or an equivalent combination of education and related experience required.

Excellent interpersonal, verbal and written communication skills.

Demonstrated ability to coach and mentor to accomplish work through team leaders.

Develop project plans and budgets.

Demonstrate in‑depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.

Demonstrated analytical and decision‑making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.

Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.

Planning, public speaking, project management and process improvement.

Customer oriented, organized, and able to operate with an orientation toward solutions with an external focus and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under “grey sky” requirements.

Ability to work in a matrixed environment and on a team.

Preferred Qualifications

Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.

Planning, public speaking, project management and process improvement.

Customer oriented, organized, and able to operate with an orientation toward solutions with an external focus and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under “grey sky” requirements.

Ability to work in a matrixed environment and on a team.

Benefits

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO: Starting at 15 days a year; based on type of job and tenure

Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

401(k) with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, Summary of Rights.

#J-18808-Ljbffr