Director of Sales & Marketing
Organization: Hyatt Regency Phoenix
Overview: At Hyatt, our guests select Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.
Responsibilities: As a member of the property's Executive Committee, this highly visible role reports directly to the General Manager and Regional Vice President of Sales. The Director of Sales & Marketing has direct oversight of the Sales and Marketing operation of the hotel, including the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, business planning, and ownership meetings. The role requires proficiency in general computer knowledge and the ability to train and monitor both group and transient contractual agreement processes, quoting rates, sending referrals, setting traces, and managing retention, reactivation, and acquisition accounts. Communication and organizational skills are of the utmost importance.
- Supervise sales managers, trainees, interns, and administrative staff.
- Recruit, hire, train, and coach sales staff to meet company goals and maximize hotel revenues.
- Manage quoting rates, referrals, retention, reactivation, and acquisition accounts.
- Report directly to the General Manager and Regional Vice President of Sales.
Qualifications
- 6 years or more of progressive hotel sales experience (typically with Hyatt).
- Demonstrated ability to effectively interact with people of diverse cultural, disability, and ethnic backgrounds.
- Previous hotel pre‑opening experience preferred.
- Demonstrated history of success and results‑driven, energetic, and focused approach.
- Service‑oriented style with professional presentation skills.
- Hotel/Hospitality degree is an asset.
- Strong leadership attributes: high energy, entrepreneurial spirit, motivational, proven track record in high‑volume concepts.
- Effective communicator in English, both written and verbal.
- Proficient in Microsoft Word and Excel.