Operations Technician

Base Pay $21.00 - $23.00 / Hour
Job Category Field Operations, Telecommunications, Installation & Maintenance
Industry Telecommunications, Utilities, Broadband & Fiber Optic Networks
Employee Type FT Non-Exempt
Required Degree High school
Travel 75%
Manage Others No
Name Human Resources
Phone 928-710-2640
Operations Technician

Be part of a rapidly expanding fiber network bringing high-speed connectivity to communities across Arizona. We’re looking for technicians who take pride in quality installations and customer experience.
Job Summary

The Operations Technician is responsible for both outdoor and indoor installation of fiber optic infrastructure, supporting the delivery of reliable, high-quality service to our customers.
This role includes hands‑on field work such as trenching, aerial installation, and connecting fiber optic networks, as well as in‑home installations including running fiber, Cat5/6 cabling, mounting wall jacks, and installing and activating Optical Network Terminals (ONT).
This is a customer‑facing role requiring strong technical aptitude, problem‑solving skills, and the ability to clearly communicate with customers during installation and troubleshooting.
Key Responsibilities

Perform outdoor installation of fiber optic cable, including trenching and aerial work
Connect fiber optic cables to distribution points and network nodes
Complete indoor installations including fiber, Cat5/6 cabling, routers, ONTs, and related equipment
Troubleshoot and resolve service or installation issues in the field
Educate customers on equipment use, services, and basic troubleshooting
Maintain a clean, organized, and safe work environment
Safeguard company‑issued tools, equipment, and materials
Collaborate with team members to complete installations efficiently and on schedule
Follow all company safety policies and procedures during installation activities
Maintain accurate documentation of work performed, including installation details and service issues
Qualifications

Basic knowledge of fiber optics, telecommunications, or low‑voltage systems
Ability to work outdoors in varying weather conditions
Strong customer service and communication skills
Technical aptitude for installing and configuring telecommunications equipment
Strong problem‑solving skills and attention to detail
Ability to work independently and as part of a team
Must be physically capable of lifting, bending, squatting, and carrying up to 75 lbs
Must have or be able to obtain work boots meeting ASTM F2413 ANSI standards prior to start
Preferred

1–2 years of experience in telecommunications, fiber installation, or low‑voltage work
Experience with in‑home installations (fiber, cable, satellite, or similar)
Familiarity with Cat5/6 cabling, routers, or ONT equipment
OSHA 10 certification
First Aid / CPR certification
NOTE

Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.

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