Inside Sales Coordinator

Inside Sales and Customer Service Coordinator
Job Description

The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.

Full-time position

Medical, dental, vision, and life insurance on the 31st day of employment

401K eligibility begins after the 60th day of employment

Pay is bi-weekly

Generous PTO policy

Pay Range: $24-32/hour

Job Responsibilities – Inside Sales and Customer Service Coordinator

Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives

Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process

Researches new product requests and writes orders

Serves as a liaison with the outside sales team

Tracks and prepares reports on daily, weekly, and monthly leads and sales

Follow up to ensure successful order entry, sales fulfillment, installation, post‑installation, and operations on orders produced

Maintains close contact with customer to give updates on progress toward resolution of issue or service request

Ensures that appropriate changes were made to resolve customers' problems

Refers unresolved customer issues to designated departments for further investigation

Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork

Keeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Perform other miscellaneous job duties and related functions as directed

Desired Skills & Experience – Inside Sales and Customer Service Coordinator

Minimum of 2-5 years of experience with sales and/or customer service

Knowledge of Microsoft Dynamics NAV is a plus, but not required

Preferred experience using ERP or CRM system

Ability to manage multiple priorities and tasks with a sense of urgency

Well organized with an aptitude for details

Effective verbal and written communication skills

Have the ability to multi-task and produce quality results under pressure

Must be self-started and able to work independently with little supervision

Company Description
Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share.

Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (Willoughby, OH).

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