Administrative Sales Coordinator

Administrative Sales Coordinator
Position Available August 2026

Department: Front Desk & Retail Operations, Reports To: Administrative & Retail Services Manager, Location: Blondie’s Salon & Spa.

Position Summary
Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will provide exceptional hospitality, ensuring a smooth and efficient check‑in/checkout process, and drive revenue through strategic sales and rebooking efforts.

Key Responsibilities
Sales & Revenue Growth

Upsell and cross‑sell services at booking, check‑in, and checkout

Recommend retail products and educate guests on home care

Ensure every guest prebooks their next appointment before leaving

Meet or exceed sales goals (retail, rebooking, upgrades)

Identify and recommend improvements to front desk systems and flow

Guest Experience & Retention

Greet every guest warmly and offer a beverage upon arrival

Provide tours to new guests to familiarize them with the space and services

Ensure guest consent forms are completed and profiles are updated

Confirm appointments 48 hours in advance and cancel unconfirmed visits

Follow up with new guests via text or phone after their first visit

Encourage referrals and 5‑star reviews

Manage product order forms and rebooking protocols

Respond to guest messages via phone, email, and social media

Systems & Processes

Open and close the salon, including managing the till and balancing the drawer

Complete all daily and weekly responsibilities outlined on the front desk task list

Maintain accurate records in the CRM, including guest notes and service history

Manage the waitlist and offer upgrades or promotions when applicable

Keep front desk and retail displays clean, organized, and well‑stocked

Send surveys, manage guest forms, and follow proper check‑in/out procedures

Professionalism & Collaboration

Communicate clearly and consistently with service providers regarding guest needs

Stay educated on services, promotions, and retail product offerings

Use approved scripts and best practices to drive guest conversions

Maintain a polished, professional appearance in alignment with salon branding

Participate actively in team meetings, trainings, and front desk performance initiatives

Key Performance Indicators (KPIs)

Rebooking rate

Retail sales per guest

Upsell/add‑on percentage

Guest retention and satisfaction

Number of 5‑star reviews and guest referrals

Compensation & Benefits

Starting pay: $15.00/hour

At-cost salon/spa services for employees

Paid time off (PTO) for eligible employees

Ongoing training and mentorship

Career path into leadership, operations, or management roles

Schedule

Tuesday 3:00 PM-8:00 PM, Thursday 3:00 PM-8:00 PM, Friday 8:15 AM-6:00 PM, Saturday 8:15 AM-3:00 PM

Additional coverage or hours may be offered based on availability and business needs

Dress Code & Professional Standards
All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation . As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.

Preferred Qualifications

1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings

OR an Associate’s degree in Business Administration, Marketing, or a related field

Strong written and verbal communication skills

Experience with scheduling and POS systems (Phorest experience preferred)

High attention to detail, organizational skills, and time management

Ability to maintain professionalism and composure in a fast‑paced environment

Additional Requirements

Ability to stand for extended periods and handle a fast‑paced workflow

Must demonstrate discretion, accountability, and a client‑first mindset

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