Advisor, Client Engagement—Media and Audience Strategy

Overview
As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer‑packaged goods, travel or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients. You’ll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you’ll work alongside internal teams to uphold service quality throughout and after engagements. As you develop expertise in Epsilon PeopleCloud solutions and services, you’ll supply knowledge sharing and the dissemination of lessons learned within the organization.

Responsibilities

Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings

Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.

Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement

Support leading a complementary team with varied expertise; and offer timely performance feedback

Raise issues and risks for resolution within the cross functional team

Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Qualifications

Bachelor’s degree or equivalent experience

5+ years of industry specific experience

Program and project management experience

Martech platform experience such as Email, CRM/Database or Loyalty platforms.

3+ years of demonstrated ability in a client facing role

2+ years of managerial experience

Financial competence

Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint

Why You Might Stand Out

You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.

You work collaboratively to build positive relationships

You thrive in a client‑facing role, working with clients, addressing their concerns and being their point of contact

You take on complex problems and issues with a focus on outcomes and effective resolutions.

You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.

You have experience working with contracts, supporting invoices and understanding P&L reporting

Benefits

Time to Recharge: Flexible time off (FTO), 15 paid holidays

Time to Recover: Paid sick time

Family Well‑Being: Parental
ew child leave, childcare & elder care assistance, adoption assistance

Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $88,000.00 - USD $132,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/13/2026.

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