Senior Station Manager, RSR

Job ID: 3180054 | Amazon.com Services LLC

Overview
This is for a new RSR delivery station launch. This RSR station's operation will include the RSR+ operation which brings same day fulfillment to rural delivery stations.

Key Responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations.

Drives vision for the station team and creates quality initiatives, process change initiatives and other lean initiatives to enable the functional area and ultimately the Delivery Service to meet and exceed the business plan.

Problem‑solves to close gaps between performance and goals.

Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback and holds Ops Managers accountable for their performance and that of their departments.

Manages an environment for the delivery of Amazon orders direct to customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis.

Manages day‑to‑day relationships with multiple Delivery Service Providers (DSPs).

Presents operational metrics regularly to the senior leadership team.

Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Cultivates a strong culture and engagement throughout all levels of the delivery station team.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and across the network.

Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Basic Qualifications

Bachelor’s degree, or 2+ years of full‑time Amazon experience.

7+ years of direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment.

Demonstrated track record of delivering performance and financial based results in high‑pressure environments.

Experience with performance metrics and process improvement and lean techniques.

Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations.

Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems.

Excellent communication skills (including local language and English, written and verbal).

Experience managing third‑party resources on a regional
ational scale.

Experience managing contingent workforce in a business with peak seasons.

Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

Preferred Qualifications

Degree in Engineering, Operations or related field and MBA preferred.

Experience in a startup environment.

Ability to handle changing priorities and use good judgment in stressful situations.

Interest in long‑term career development.

Benefits
Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Compensation
Salary Range: 135,000.00 – 182,700.00 USD annually (USA, VA, Columbia).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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