ICMS Program Manager - Hillhaven & Arminta Square

ICMS Program Manager – Hillhaven & Arminta Square
Los Angeles, CA, USA

Job Description
Role:

ICMS Program Manager

Reports to:

Director Project-based Housing, SPA2

Program:

1603-Housing Retention

Department:

Permanent Housing

Location:

SPA 2, Hillhaven – 10150 Hillhaven Ave, Tujunga, CA 91042

Setting:

100% Onsite

Schedule:

Monday – Friday, 8:00 AM – 4:30 PM

Status:

Full-time/Exempt/Management

Benefits:

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP)

Summary:

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home‑based and field‑based intervention clinical services while employing trauma‑informed care and harm‑reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing, and for many this may mean their entire lifetime.

Essential Duties and Responsibilities

Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.

Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.

Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well‑being of our most marginalized clients.

Assist with client crisis management, which includes assessment for voluntary and involuntary psychiatric hospitalizations.

Be available to respond to emergency calls and situations on a 24‑hour basis with support from direct clinical supervisor and Housing Department Directors.

Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic data bases and chart reviews.

In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.

Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.

Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach; case managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.

Provide support and containment to the team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.

Ensure that all Annual Reviews are completed in a timely manner.

Provide oversight regarding hiring and ensure diverse and equitable hiring practices to appropriately reflect the diversity of the population served.

Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications

MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).

Minimum of two (2) years’ full‑time experience working with the homeless, preferably those living with mental illness and/or substance addictions.

Two (2) years’ supervisory experience managing staff.

Current, valid CA Driver’s license with an acceptable driving record.

Able to be on‑call 24/7 with support from direct clinical supervisor and Housing Department Director.

Preferred Qualifications

Supervisory experience.

Clinical experience.

Field (may need to travel) and indoor office environment.

Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

Occasionally walk or drive to different local sites.

Will necessitate working in busy and loud environments.

Will be exposed to elements like cold, heat, dust, noise and odor.

May need to bend, stoop, twist and sit throughout the day.

Expected Behaviors of All Staff

Act as a role model.

Demonstrate a sense of responsibility.

Continuously learn and improve.

Acknowledge your own areas of improvement.

Hear and provide honest, specific and direct feedback.

Create an environment where everyone is welcomed, valued and respected.

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

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