Customer Returns Specialist

Customer Returns Specialist (In-Office)

Location: Buffalo Grove, IL
Industry: Manufacturing / Biotechnology
Pay: $18

$19 / Hour (based on experience)
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.
About Our Client:

Addison Group is hiring a Customer Returns Specialist for one of our clients in the manufacturing and biotechnology space. This organization supports highly technical laboratory and industrial equipment and is experiencing continued growth, creating the need for additional operational support.
Job Description:

The Customer Returns Specialist supports return and repair operations by coordinating customer requests, creating work orders, and ensuring accurate system documentation. This role is well-suited for someone with corporate customer service experience who is detail-oriented, process-driven, and comfortable handling a steady volume of daily customer interactions.
This is a long-term contract opportunity, with many contractors extending beyond one year.
Key Responsibilities:

Process customer equipment returns and enter detailed information into internal systems
Create and manage work orders for repairs, calibrations, and certifications
Communicate with customers regarding return authorizations, repair charges, and approvals
Coordinate with internal departments and third-party vendors to support timely resolutions
Review documentation related to repairs and calibrations for accuracy and compliance
Track turnaround times and follow up on outstanding vendor repairs and invoices
Identify and document process issues or quality concerns
Handle approximately 25 inbound/outbound customer interactions per day
Qualifications:

At least 1 year of corporate customer service experience
Strong data entry and documentation skills
Proficiency with Microsoft Office
Experience with AS400 is a strong plus
Comfortable working in a fast-paced, process-driven environment
Strong communication skills and attention to detail
Perks:

One-on-one training and hands-on support
Tight-knit, team-oriented work environment
Opportunity to grow within a rapidly expanding organization
Competitive benefits upon eligibility
Stable hours with early end to the workday
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.