Account Manager

The Role
If you know the garage door industry — the seasonality, the PE dynamics, the difference between a torsion spring repair and a new install — keep reading. We built this role for someone like you.

You’ll be our clients’ primary point of contact — their coach, their advocate, and the person who makes sure nothing falls through the cracks. You co‑lead a POD (team unit) alongside a Project Manager, sharing responsibility for your clients’ success.

Your week:

Tuesdays: Deep‑dive into client ad performance, lead quality, and campaign health

Wednesdays: Send concise Weekly Marketing Updates (WMUs) to every client

Thursdays: Run your Scorecard in our L10 meeting (we run on EOS)

Monthly: Lead 45‑minute client meetings on Zoom + Loom video reports

Daily: Monitor client health, respond within 7 business hours, keep Asana current, coordinate with your POD

What You’ll Be Measured On

Client show rate — Goal: 90%

Escalations to CEO — Goal: 0

Escalations with a solution attached — Goal: 100%

WMUs groomed before sending — Goal: Yes

Client Health Dashboard updated — Goal: Yes

Responsive on Slack — Goal: Yes

Must‑Haves

Account management or client success experience

Strong written and verbal communication

Proactive problem‑solver — you fix things before the client notices

Comfortable explaining PPC, SEO, and Meta Ads to business owners

Comfortable with AI tools and eager to use them daily

Video communication skills (Loom, Zoom)

Strong Advantages

Garage door industry experience — whether you’ve worked at a garage door company, marketed for one, or sold into the space, this gives you a major edge

Digital marketing agency experience

GoHighLevel, Google Ads, Meta Ads, or LSA familiarity

EOS experience (L10s, Rocks, Scorecards)

SOP building and process improvement track record

Logistics

Contract: 1099 independent contractor. You handle your own taxes, insurance, and benefits.

Hours: Full‑time, 40 hours/week. Arizona Time (AZ does NOT observe Daylight Saving Time). These are set hours — not flexible.

Offshore: 3:30 AM – 12:30 PM AZ

USA: 7:00 AM – 5:00 PM AZ

Pay: $50,000–$60,000/year DOE. Paid weekly via Wise (international) or Zelle (USA).

Meetings: Monday Team Meeting (7:30 AM AZ), Thursday L10 (7:30 AM AZ), weekly 1‑on‑1 with your manager.

The First 90 Days
You start full‑time at 40 hours/week with a 90‑day probationary period. You’ll learn our systems, shadow client meetings, and complete review tasks for your manager.

By Day 90: You are 100% self‑sufficient — running accounts, leading meetings, sending WMUs, and managing your Scorecard without daily guidance.

Who This Is For

You take extreme ownership of outcomes

You overcommunicate rather than assume

You build systems instead of relying on heroics

You're excited about AI and how it's changing agency work

Closed mouths don’t get fed – you ask questions

Who This Is NOT For

You need to be told what to do everyday

You avoid hard conversations with clients

You think "that’s not my job"

You can’t commit to Arizona Time hours

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