Inside Sales & Account Manager

Reports to Sales Director

GENERAL INFORMATION
Location : On Site - 6658 East Paris Ave, Caledonia MI 49316

Schedule : Monday through Friday (Full-Time)

Hours : 8 AM - 5 PM EST

POSITION INFORMATION
The “One Thing”: Establish world-class rapport with new prospects and existing customer base to drive overall business growth and create lifelong supporters of the Howies brand.

WHOLESALE ACCOUNT MANAGEMENT

Connect with inquiring customers by identifying achievable business opportunities, creating unique sales strategies, and treating customers like family

Engage prospects quickly with immediate phone calls and email follow-ups to ensure that every customer feels valued and that they are our number 1 priority

Maintain a firm pulse on monthly sales goals and work closely with the sales director and leadership to deliver on predetermined expectations

Create personal and meaningful connections with all contacts to earn their trust and use this relationship to increase sales year over year

Understand industry trends, stay up to date on new and revamped Howies products, and communicate with the team to develop tactics that lead to larger books of business

When appropriate, use knowledge of our entire catalog to encourage upsell on products never purchased before and incentivize orders by taking advantage of “freebies”

Thoroughly maintain customer cards in our CRM software by logging detailed interactions, updating billing / shipping addresses, discussing and implementing payment terms, and maintaining a well-documented pricing history

GENERAL – As a small business, many other tasks will be required

Represent Howies Hockey / Athletic Tape at tournaments and tradeshows as needed

Order fulfillment – know how to process and pack all orders that come into Howies

Work closely with other departments to improve overall company performance

Handle misc. administrative, IT, data entry, or clerical duties as needed

Communication and positive relationships with the entire team – top to bottom

Engage both the operations and sales sides of the business daily

Anything else required from Howies to be a best-in-class business

POSITION REQUIREMENTS & CORE COMPETENCIES

Bachelor’s degree or equivalent in business administration, communications, sports management, or related field of study, not required but preferred

Proven skill and experience with Excel, ERP/CRM software, and computer programs

Strong knowledge of sports (emphasis on hockey), all Howies products, and general geography for international sales opportunities

Outgoing personality and social skills to interact with customers and approach each point of contact with a servant’s heart mentality

Ability to multitask in a fast-paced environment and prioritize objectives

Extreme aptitude for learning, cultivating, and adopting the Howies sales strategies

Communication with the entire team, top to bottom, and applying critical thinking skills

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