Commercial Lines Account Manager

The Account Manager, Property & Casualty position is crucial to the day-to-day operations and long-term goals of the Commercial Lines Department. The Account Manager provides daily support to the P&C Advisors and Clients. From servicing accounts, to processing claims, to retaining commercial accounts and providing excellent customer service, the Account Manager’s responsibilities are equally varied and vital. A strong work ethic, ability to take on multiple responsibilities, and knowledge of agency procedures and standards are a must! This role directly impacts the revenue, service and customer experience goals of the organization.

Essential Duties
Consulting and Advising

Accompany Advisor on prospect and insured meetings as requested.

Support Advisors: Process renewals in coordination with Advisor; review client renewals, quote/issue/provide competitive options for clients while still maintaining adequate coverages.

Occasionally take the lead in renewal meetings with insured to discuss strategy determination, marketing and carrier negotiations.

Correspond with Advisor to obtain information or inform them of account status or changes.

Customer Relationship Management

Act as liaison between insured and insurance companies in order to independently resolve service problems.

Correspond with insured to obtain information or inform them of account status or changes.

Respond to client’s needs in a timely, professional, helpful and courteous manner, regardless of client attitude.

Strive to meet service standards in all circumstances.

Follow up with clients to ensure that their needs have been met.

Look for ways to add value beyond clients’ immediate requests.

Customer Service and Support

Assist in the customization of insurance programs to suit individual customers, often covering a variety of risks.

Process additional lines of coverage for accounts, when necessary, to increase retention and cover all clients’ personal risks appropriately.

Process applications for changes, reinstatement of, and cancellation of insurance policies. Review insurance applications to ensure that all questions have been answered.

Compile data on insurance policy changes. This can also include lapsed insurance policies to determine automatic reinstatement according to company policies, as well as analyzing retention strategies.

Confer with clients to obtain and provide information when claims are made on a policy.

Change policy records to conform to insured party's specifications. Verify the accuracy of insurance company records.

Contact underwriter and submit forms to obtain binder coverage.

Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

Insurance Industry Knowledge

Proficient in the commercial insurance marketplace (Property, Liability, Auto, Workers’ Compensation, etc.); carriers, underwriting requirements and the coverages they offer.

Continually develop industry knowledge by attending trade shows, seminars, conferences, etc.

Identify current industry trends.

Understand contracts, carrier products, coverage forms and underwriting guidelines.

Insurance Marketing

Complete applications in coordination with Advisor; submit applications to eligible and appropriate carriers; follow up to ensure timely receipt of quotations and policies.

Payment and Billing

When appropriate, use agency credit and collection policy in invoicing and pursuing prompt payments.

Request cancellations from the carrier according to agency standards.

Prepare premium allocations for insured, when needed.

Calculate premiums and establish payment method, if needed.

Additional Duties

Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new customers.

Perform other duties as assigned.

Education, Certificates, Licenses, Registrations and/or Experience

Prefer bachelor’s degree, or an associate’s degree or equivalent, from a two-year college or technical school.

High school diploma or equivalent is required.

Prefer a minimum of two years related industry experience and/or training.

Maintain a current Indiana Property & Casualty insurance license.

Skills

Proficient in Microsoft Office suite of products and Adobe Acrobat.

Good understanding of all lines of commercial insurance coverage.

Understanding of contracts, carrier products, coverage forms and underwriting guidelines.

Ability to read, analyze, and interpret industry policies and contract documents.

Ability to respond to common inquiries or complaints from customers or carriers.

Ability to write and prepare proposals for presentation and review.

Ability to effectively present information to insureds and carriers.

Ability to apply basic mathematical concepts such as percentages, addition, subtraction, multiplication and division.

Ability to think independently and critically.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to handle complex accounts.

Excellent oral and written communication skills.

Ability to perform duties in a high-pressure, fast-paced environment.

High degree of organizational skills.

Initiative, attention to detail and critical thinking.

Ability to prioritize and remain flexible.

Professional telephone skills and etiquette.

Self-motivated and able to work both independently with limited supervision and within a team.

Starting Compensation
Differs with experience.

The above statements are intended to be a representative summary of the responsibilities performed by incumbents of this job. The incumbent may be requested to perform job-related tasks other than those stated in this description.

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