Customer Experience Guide - Part Time

Job Title

Customer Experience Guide – Part Time
Location and Scope

Retail – Reno, NV. Store Scope: Customer Service In‑Person, CF2.
Reports To

Retail Store General Manager
Pay Range

$21.25 – $23.25 per hour
Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement, and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.
What You’ll Do

Serve as the embodiment of the brand, engaging, developing, implementing, and executing operational plans and policies to support the store’s daily front‑line retail and customer experience activities.
Oversee store and customer experience operations, engaging in day‑to‑day activities that make customers happy.
Learn about Patagonia products, share your passion for community, and contribute to environmental protection.
Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver best‑in‑class service by centering the customer in everything you do.
Utilize selling sense skills and connect our communities to a life outdoors.
Participate in the Activism program, using 18 Activism Hours to support the community, partner with local non‑profits through grant and donation processes, and inspire customers and colleagues to get involved.
Maintain deep product and business knowledge, including technical aspects of core sports products, and incorporate new products and services into everyday customer service practices.
Process shipments, support physical inventory, restock the sales floor, assist with sale prep/breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Assist in retail marketing by helping produce and execute events and suggesting ideas for community engagement.
Participate in ongoing training, maintain a solid understanding of company policies, and help train fellow
ew employees to achieve store goals.
Practice security measures that help prevent theft, understand how to handle safety situations, and report and resolve concerns quickly.
Commit to an inclusive, respectful work environment, provide feedback, and ensure accountability.
Ensure accuracy in POS operations, utilize the Ironclad Guarantee and Worn Wear programs, answer phones, support front‑of‑house and back‑of‑house operations, and assist with in‑store repairs while communicating with leadership and customer service.
Who You Are

Environmental activist who is knowledgeable and curious about environmental and social issues, locally active, and inspires others.
Customer service oriented, building relationships and going beyond conventional treatment with kindness and creativity.
Operates justly and equitably, proactively creating a culture of belonging and giving people from all backgrounds a meaningful voice.
Values and demonstrates quality work, completing tasks on time and striving for excellence.
Acts with integrity and is action‑oriented, contributing engagement, self‑driven, and efficient execution.
Is a lifelong learner and teacher, open to change and willing to test options to find solutions.
Experience You Bring

Customer service and/or sales skills with prior retail or related customer service experience preferred.
Problem‑solving ability with a helpful and courteous approach.
Effective communication with team members and leadership, constructive feedback, and conflict management.
Adaptability to changing situations and priorities while maintaining a positive workplace morale.
Organizational skills, attention to detail, and ability to prioritize tasks based on urgency and importance.
Time‑management skills, punctuality, and ability to meet deadlines or communicate issues cross‑functionally.
Self‑motivation and teamwork, thriving in a team‑oriented environment.
Basic math, computer, and money‑handling skills, proficiency with registers.
Physical Requirements

Stand or walk for extended periods of time, up to 8 hours per day.
Frequent reach overhead, bend, squat, kneel, and carry products necessary for customer service, inventory stocking, events, and merchandising.
Walk up and down a staircase while carrying boxes and products.
Perform store maintenance duties: sweep, vacuum, empty trash, clean.
Safely lift up to 55 pounds and comfortably climb ladders.
Schedule

Store hours: Monday‑Saturday 10a.m. – 7p.m.; Sunday 10a.m. – 6p.m. Current hiring needs are for 20 to 29 hours per week, with open availability Friday to Monday. Shifts may begin and end up to two hours before and after business hours.
Employee Conduct

All employees must contribute to a positive work environment through cooperative and professional interactions with co‑workers, customers, and vendors. Employees are expected to embed justice and antiracism throughout their work and culture.
Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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