Entertainment Ambassador

2501 Great Wolf Dr, Mason OH 45040, United States

Pay: $14

Entertainment Ambassador
At Great Wolf, the

Entertainment Ambassador

creates an exciting atmosphere for kids with hands‑on, unforgettable experiences. This role leads Great Wolf Lodge kids’ activities and entertainment.

Hiring immediately with full‑time, part‑time, and flexible scheduling. Must be at least sixteen (16) years or older, except for some locations and aquatics positions, such as lifeguard, where the requirement is at least fifteen (15) years or older.

Join our Pack

Grow your career : A great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels

Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

Learn While You Earn : Gain access to Great Wolf University for on‑the‑job training, functional, and leadership training

Prioritize Your Well‑Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Essential Duties & Responsibilities

Personally interact with Great Wolf Lodge guests

Willingly perform child‑friendly promotional activities on‑site and in the community

Willingly represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site

Perform all branded experiences consistently according to Standard Operating procedures

Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences

Interact with families while leading different hands‑on activities such as arts and crafts, bingo, board games, etc.

Responsible for all aspects of Character Appearances and Entertainment at the property, including:

Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non‑verbal communication strategies. Characters do not speak under any circumstances

Act as a guide for characters to and from designated meet and greet locations. Guides are the

voice

of the character, so must have the ability and will be expected to converse casually and appropriately with guests

Responsible for character costume operations including care, cleaning, maintenance, etc.

Commit entirely to the assigned scheduled opportunities for specific characters (“Wiley”, “Violet”, or other scheduled character) to appear at on‑site and off‑site events

All character and guide duties are interchangeable – it is expected that each Pack Member is willing and able to fulfill both roles as needed

Participate in seasonal event activities throughout the year

Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events

When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance

Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions

Assist Entertainment team with inventory of event & activity materials

Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences

Basic Qualifications & Skills

Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day

Some High School education or equivalent

Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

Previous experience in a related field such as Entertainment, Dance, or Theater

Charismatic, enthusiastic attitude

Ability to multi‑task and prioritize a variety of tasks with minimal direction

Previous as a Character and/or working with children

Proven teamwork skills

Physical Requirements

Ability to lift up to 50 lbs

Able to sit and/or stand for long periods of time

Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes

Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discriminate against employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. Employees who have access to compensation information may only disclose such information to other employees or applicants who otherwise have disclosure access. This contractor and subcontractor shall abide by the requirements of federal regulations and take affirmative action to employ and advance individuals without regard to protected status.

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