Director of Client Services

Director of Client Services

Position Summary The Director of Client Services is responsible for ensuring the highest quality of care and service for every client served by Home Helpers Home Care. This leadership role oversees the entire client experience, from initial assessments and care planning to ongoing quality assurance, client satisfaction, and service continuity. The Director of Client Services works closely with clients, families, caregivers, referral partners, and office staff to ensure exceptional care, strong communication, and positive outcomes. The ideal candidate is compassionate, organized, solutions-oriented, and committed to providing outstanding customer service while fostering a collaborative and professional workplace culture.
Essential Responsibilities

Client Care Management
Quality Assurance
Client Satisfaction & Retention
Care Coordination
Caregiver Support
Community Outreach & Relationship Building
On-Call Responsibilities
Teamwork & Office Collaboration
Professionalism
Qualifications

Bachelor's degree in Healthcare Administration, Social Work, Nursing, Human Services, Business, or related field preferred but not required.
Previous leadership experience in home care, healthcare, senior services, or client services required.
Strong knowledge of customer service principles and relationship management.
Excellent verbal and written communication skills.
Exceptional organizational and time management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Proficiency with electronic documentation systems and Microsoft Office.
Valid driver's license, reliable transportation, and proof of automobile insurance.
Core Competencies

Leadership
Compassion and empathy
Client-centered care
Critical thinking
Communication
Relationship building
Conflict resolution
Organization and time management
Team collaboration
Accountability
Professionalism
Adaptability
Success Measures

High client satisfaction and retention.
Timely completion of assessments and service plan updates.
Consistent quality assurance visits and documentation.
Strong relationships with clients, families, caregivers, and referral partners.
Effective communication across departments.
Positive team collaboration and workplace culture.
Successful community outreach and referral development.
Consistent professionalism, accountability, and leadership that reflects the Home Helpers mission of providing exceptional care and peace of mind to every family we serve.
Compensation: $50,000.00 per year
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.