Director, Sales Operations

About the role

The primary purpose of this role is to drive revenue growth through tactical execution of retention programs, driving higher retention across Global Technology Sales (GTS). The role encompasses planning and development activities such as program design and execution, process improvement, and the world‑class execution of existing programs to new areas. The role will lead execution with support from BU partners and sales leaders and will focus on quantitative and qualitative analysis to identify actionable insights, measure progress, and impact (ROI) to make necessary ongoing enhancements. The role should fulfill all requirements of planned and ad‑hoc activities to meet the needs of specific region(s) in GTS.
What you will do

Responsible for the management and execution of programs, processes, systems, communications & logistics related to Sales Operations. Take ownership and define, deliver and manage programs on a global basis, in any area of the sales operations business. Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of sales programs. Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs. Provide thought leadership on appropriateness of tools and process to deliver program goals. Design and deliver program communications and presentations to all management levels within and beyond Sales. Manage ongoing interactions with internal stakeholders. Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement. Maintain an excellent understanding of sales areas supported, internal/external business management & informational needs. Use subject matter expertise to prepare and maintain project and process workflow documentation. Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operations.
What you will need

Bachelor’s Degree or higher. 10+ years’ business experience. 7+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams. Ability to lead multiple large projects in parallel, maintaining quality/detail for business analysis, design, and project management for each. Experience supporting content, strategy or product and/or product strategy, analytics platform projects and programs. Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results. Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment. Leadership skills with the ability and credibility to own and manage complex global cross‑business‑unit programs of work, gain consensus and ensure successful outcomes among large, diverse global groups of constituents, including senior executives. Thought leadership skills & ability to partner with senior management on program development and to lead and advise team members. Excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills a must. Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills. Ability to manage, lead and guide less experienced colleagues. Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non‑routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.
What you will get

Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401(k) matching and more! Collaborative, team‑oriented culture that embraces diversity. Professional development and unlimited growth opportunities.
Equal Employment Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to ApplicantAccommodations@gartner.com.

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