Agency Manager - State Farm Agent Team Member

Overview

Office Manager – Insurance Agency (In Person, Roswell, GA). We are seeking a driven, organized, and bilingual Office Manager to lead daily operations at our in person insurance agency in Roswell, GA. This role oversees a team of 7 employees and ensures the office runs smoothly, professionally, and with a strong focus on customer service and production goals.
Responsibilities

Manage daily office operations and ensure a professional, client-ready environment
Lead, coach, and support a team of 7 employees
Conduct daily huddles, weekly meetings, and 1:1 performance check-ins
Oversee scheduling, PTO, workload distribution, and accountability
Meet with customers in person to review coverage, explain policies, and present multiline and life insurance solutions
Support sales, retention, and cross-selling initiatives
Handle escalated customer issues with professionalism and clarity
Ensure compliance with agency procedures and carrier guidelines
Maintain accurate documentation and secure handling of sensitive information
Train team members on systems, processes, and insurance best practices
Required Qualifications

Property & Casualty license
Life and Health license
Minimum 2–3 years of experience in the insurance industry
Experience with multiline insurance (auto, home, renters, umbrella, life, health)
Strong understanding of underwriting, quoting, and carrier processes
Proven experience managing or leading a team
Bilingual: English and Spanish (fluent)
Bachelor’s degree in Business, Management, Communications, or related field
Strong computer skills (CRM/AMS systems, carrier portals, spreadsheets)
Benefits

Disability
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Compensation

Base salary from $70K-$90K depending on experience plus annual bonus based on results. Compensation: $70,000.00 - $90,000.00 per year.
About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Our office is located in Roswell, GA.
Our office is open Monday - Friday 8:30 - 5:30 p.m.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of Honor
Additional languages spoken: Spanish
We look forward to speaking with you! State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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