Tech Writer

Job Overview
Title: Technical Documentation Specialist. Partner with product, engineering, and operational teams to produce clear, accurate, user‑focused technical documentation. Reports to the Director of Technical Product Management. Ideal for detail‑oriented communicators who enjoy learning new technologies, collaborating across disciplines, and building documentation that scales with evolving platforms.

Essential Functions

Documentation & Content Development:

Develop and maintain technical design documents, system architecture overviews, operating procedures, how‑to guides, FAQs and support documentation aligned to the product roadmap.

Translate complex technical concepts—including application architecture, database design, data management, system integrations and SaaS infrastructure—into clear, structured, consumable documentation.

Create and maintain visual artifacts such as process flows, diagrams, charts and system models to improve clarity and usability.

Perform other technical documentation and content development tasks as assigned.

Research, Elicitation & Collaboration:

Select and execute information‑gathering techniques (interviews, workshops, document reviews, hands‑on system exploration) to capture accurate technical documentation and related business processes.

Partner closely with architects, developers, QA, cybersecurity, technical product managers, business analysts and operations teams to ensure technical accuracy and alignment.

Collaborate with delivery planning and project teams to align documentation priorities with strategic initiatives and release plans.

Maintain timely communication with leadership, peers and business partners; promote a high‑performing remote‑work‑friendly environment by being active, engaged and responsive during core business hours.

Content Governance & Quality:

Maintain a structured, centralized technical documentation library with version control, approvals, sign‑offs and archival standards.

Ensure consistency of terminology, structure and style across all technical documentation and teams.

Provide regular status updates, proactively manage dependencies, and elevate risks or blockers as needed.

Continuous Improvement:

Stay current with technical products, platforms and environments supported by the organization.

Share best practices, lessons learned and documentation standards across teams.

Contribute to continuous improvement initiatives related to documentation processes, tooling and knowledge management.

Knowledge, Skills & Abilities

Core Skills:

Exceptional English written and verbal communication skills with the ability to explain complex technical topics clearly.

Strong research, analysis and knowledge‑elicitation capabilities.

Detail‑oriented, curious and motivated to learn new technologies and domains.

Proven ability to work collaboratively with highly technical, cross‑functional teams.

Technical Skills:

Proficiency with documentation and diagramming tools such as Microsoft Word, Excel and Visio.

Working knowledge of relational databases and query concepts (MS SQL).

Familiarity with modern application development environments and tools (Microsoft .NET, C#, Visual Studio, Git, Azure DevOps/TFS).

Strong analytical, diagnostic and problem‑solving capabilities.

Understanding of systems integration (API, REST/SOAP services), SaaS platforms, cloud infrastructure architectures (AWS, Azure) and application modernization.

Preferred Experience

Health insurance, healthcare technology or other highly regulated industry experience.

Deep understanding of HIPAA, PHI, PII compliance and regulatory‑driven development.

Educational and Experience Requirements

Bachelor’s degree in a related field (or equivalent experience).

3–5 years of recent experience in a technical writing or documentation role.

Relevant professional certifications (Society for Technical Communication or equivalent) preferred.

Benefits

Medical, dental and vision insurance.

Life and disability insurance.

401(k) with company match.

Health Savings Account (HSA).

Employee Assistance Program (EAP).

Professional development training and certification support.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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