Director, Account Management

Director, Account Management
We seek a hands‑on leader responsible for driving account planning and coordination across a portfolio of strategic client accounts. Reporting to the Vice President, this role partners closely with account team leads (Managing Directors, Senior Vice Presidents) and Vizient colleagues to ensure disciplined account planning, documentation, and execution.

The Organization
We help society's foundational healthcare institutions to achieve their full potential. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions and tackle their toughest problems.

Key Responsibilities

Manage account planning processes and documentation for a defined portfolio of strategic accounts

Facilitate account‑team meetings, capturing client priorities, opportunities, risks, and follow‑up actions

Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies

Support executive relationship‑management activities across assigned strategic accounts, ensuring appropriate engagement of KH and Vizient leadership

Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities

Develop and maintain account‑management deliverables, including account plans, relationship maps, and pursuit trackers

Coordinate cross‑practice alignment, ensuring client strategies leverage KH’s full capabilities

Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility

Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership

Support VP in rolling out standardized account‑management processes, tools, and training across the BU

Mentor and oversee Senior Associates supporting assigned accounts

Qualifications
The ideal candidate will have a background in account management, client engagement, or consulting with demonstrated success in supporting or leading strategic account‑planning efforts. Additional qualifications include:

7–10 years of relevant and related experience

Strong organizational skills with the ability to manage multiple priorities across complex client portfolios

Experience supporting strategic account growth, client retention, or business development initiatives

Ability to influence senior stakeholders without direct authority

Proven ability to collaborate with senior executives and cross‑functional teams to align client strategies and business‑development pursuits

Proficiency with Microsoft Word, Excel, and PowerPoint

Experience working with CRM systems such as Microsoft Dynamics, with an emphasis on account documentation and pipeline visibility

Strong analytical and problem‑solving skills with the ability to generate actionable insights from client and account data

Excellent written and verbal communication skills with the ability to prepare clear deliverables and present to leadership audiences

Demonstrated professional judgment, integrity, and ability to work in a team‑oriented environment

Experience mentoring junior team members and contributing to a culture of collaboration and accountability

Employers must have work authorization that does not require visa sponsorship in the United States

Education

Bachelor’s degree required

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations

Work is primarily performed sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading

Work Environment

Travel Required: Occasional 0‑10%

The role is based in Chicago or Denver and requires 3 days per week in office.

Work is regularly performed in a combination of office and home office settings, and routinely uses standard office equipment

It may require the maintenance of a home office and proximity to an airport for work‑related travel

Estimated Hiring Range
The current salary range for this role is $120,000 to $160,000.

Equal Opportunity Employer
Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual or perceived protected status as defined by law, and our policies prohibit discrimination on the basis of any legally protected status.

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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