Campaign Onboarding Coordinator (40403)

Campaign Onboarding Coordinator

The Campaign Onboarding Coordinator is a key support partner for all telecommunications campaigns. You'll work closely with Campaign Management teams, client operations contacts, and field sales offices to request, track, troubleshoot, and deactivate client-issued sales codes and order-entry logins/rep IDs. Your work ensures that third-party sales reps are properly set up, compliant, and ready to sell without delays.
This role is a great fit for someone who moves fast without dropping details, can juggle competing priorities with ease, and finds joy in taming messy information with spreadsheets, systems, and well-structured logs.
What You'll Do:
Collaborate with Telecommunications Campaign Management teams on sales team onboarding and code management
Export order-entry system code reports from client systems and update/report on that data in Salesforce
Submit bulk upload requests into client seller portals for each campaign (typically 3-4 campaigns at a time)
Troubleshoot onboarding and code errors with Campaign Management teams and sales offices
Update Badge Logs with current submission data and maintain them as the source of truth
Run analyses from Badge Logs to process, document, and track system deactivations
Support sales offices with reactivations, campaign participation changes, and contact information updates
Partner with the onboarding/badging team to ensure third-party sales reps are badged and ready to sell on time
Create FAQ and how-to materials to help sales offices self-serve basic troubleshooting
Contribute to ad hoc projects and process improvements to support team and business objectives
What You'll Bring:
Exceptional organization and time-management skills; able to prioritize and manage multiple projects under tight deadlines
Strong professional communication skills, written and verbal, with experience working across internal teams and external client stakeholders
Experience using program or project management tools (such as ClickUp) to manage workflows, onboarding logs, tasks, and timelines; familiarity with Salesforce is preferred
Strong command of Microsoft Office, especially Excel, for daily analysis and reporting (plus Outlook, Word, and PowerPoint)
Positive, self-starter mindset with a proactive, solution-oriented approach to problem solving and continuous improvement
Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses, and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more.
Why You'll Love It Here:
Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they're in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters, so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you.
Total Rewards:
Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision, and company-paid Basic Life insurance, the opportunity to enroll in Voluntary Life plans, an Employee Assistance Program, 401(k) with employer match, employee referral program, home office stipend, and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.
Equal Opportunity Employer:
Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.
We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.
In accordance with applicable law, the compensation range listed within this job posting reflects our good faith estimate of the expected salary for this role at the time of posting. Final compensation will be determined based on a variety of non-discriminatory factors, including a candidate's qualifications, skills, and experience.