(#o6G1yfw5) Summer Intern, Concessions & Strategic Customer Experience

Summer Intern, Concessions & Strategic Customer Experience
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Our Aviation Concessions Unit offers interns a front-row seat to the fast paced world of airport concessions and customer experience. The Concessions & Strategic Customer Experience Unit governs the concessions programs with over 200 lease agreements and 600 concession locations, aiming to provide top-tier shopping and dining experience for airport visitors. You will gain hands-on exposure to how we interact, support and manage a diverse mix of restaurants, shops and services that shapes a travelers' journey. The successful candidate will collaborate with industry professionals, analyze real operational data and help bring redevelopment initiatives to life. If you are looking for a dynamic environment where every project makes a visible impact, this is the place to take off.

Responsibilities

Support the Aviation Concessions Unit by gathering essential documents from stakeholders for agreement execution and record-keeping.

Enter concessions contract data into the Port Authority’s finance and real estate system.

Assist the Sr. Concessions Agreement Coordinator with preparing new agreements, receiving security deposits, and issuing insurance compliance memos.

Liaise with internal teams, including PA Law, Risk Management, and Financial Planning, to seek approvals for agreement execution.

Collaborate with the Aviation Concessions Unit to develop innovative processes to stream-line data.

Minimum Qualifications

Enrollment at a college or university at the time of the internship

Major in Business Administration/Management, Finance, Public Administration/Affairs or related discipline

Desired Qualifications

Demonstrates strong proficiency in problem-solving, critical thinking, and decision-making.

Exhibits meticulous attention to detail, identifying errors while maintaining focus on the broader context.

Proficient in creating and interpreting Microsoft Excel reports, including pivot tables and complex formulas.

Possesses excellent organizational skills with a keen interest in file and information management.

Proficiency with Microsoft applications including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.

Excellent written and verbal communication skills, with the ability to synthesize information into executive reports and presentations.

A keen interest in contributing to the success of the Port Authority of New York & New Jersey Airports Concessions Unit and a commitment to public service.

Exhibits a proactive commitment to ongoing professional development.

The start date will be Thursday, May 28, 2026

The internship will last approximately 12 weeks, ending on Friday, August 21, 2026

This is a full-time internship (5 days per week at 7.25 hours per day)

In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

Only applicants under consideration will be contacted

If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

Different internships will have different timelines for interviews

The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)

Ability to opt in to the New York State and Local Retirement System

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