Theatre Team Member - Gamescape

Role Summary

A Team Member creates a welcoming environment for our guests. They are quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member ensures the highest quality in everything served and provides a heroic guest experience. Team Members may work cross‑functionally as an Usher, Box Office or Concessionist as staffing needs require, performing essential job functions of these positions.
Responsibilities

Greets guests with a smile in a timely and professional manner
Operates Cinemark’s POS system for all transactions at the assigned register
Verifies tickets at the podium and directs guests to an auditorium
Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
Provides pricing, movie, special event, alternative movie selections, and general theatre information
Responds to phone calls and questions from guests in a professional and quality customer service manner
Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
Prepares food and properly operates cooking, warming, and popping equipment
Consistently wipes down and sanitizes employee and guest high‑contact areas
Complies with all local, state, and federal food safety laws
Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
Assists with all opening and closing duties as assigned by management
Performs other work‑related duties as assigned
Requirements

Must be at least 16 years of age
Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
Availability to work flexible hours which include evenings, weekends, and holidays
Requires regular and consistent attendance
Has an energetic and friendly attitude during each shift
Provides excellent guest service
Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities
Must be able to effectively and regularly converse in and comprehend English
Ability to work in a team environment and independently
Ability to take and follow direction
Responds with a sense of urgency
Accurate cash handling and basic math skills
Physical and Environmental Requirements

Frequent bending, kneeling, and lifting up to 50 lbs.
Frequent standing, walking and reaching around the theater.
Noise level may be moderate to high at times.
Be able to work in a standing position for extended periods of time.
Benefits

Employee Discount
401(k) Matching*
Growth Opportunities
Education Assistance*
Health Benefits
Parental Leave
Paid Time Off
Daily Pay
Free Movies
Disclaimer

This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description as it deems appropriate. Any change, amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All Cinemark theatres are designated smoke‑free workplaces. This includes vapor, electronic, conventional, cigars, etc.
Equal Opportunity Employer

Cinemark is an Equal Opportunity Employer.

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