Program Scheduler

Job Title
Job Identification 44335

Job Category Administration

Locations 1801 Park 270 Dr, Saint Louis, MO, 63146, US

Job Schedule Full time

Job Shift Day

Job Description
All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation's policies, procedures, guidelines, contractual commitments and governmental regulations.

Key Responsibilities

Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.

Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.

Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.

Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.

Provides a concierge level of customer service in every interaction.

Cisco Phone System must be logged in and "on ready" throughout the work shift, taking inbound calls whenever necessary.

Strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.

Quality Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.

Supports Admissions team to exceed program goals.

Establishes a rapport and maintains an effective relationship with all internal and external customers.

Enters accurate information to support data integrity in computer applications.

Responds accurately to all questions received regarding services provided.

Escalates matters to Director of Admissions or Admissions clinical staff when assistance or clarification is needed.

Participates in ongoing training and development based on the changing healthcare environment.

Notifies Admissions / Sales Staff of all scheduled appointments per standards.

Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments.

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience
Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.

Skills & Abilities
Ability to attain goals in a fast‑paced, dynamic environment.

Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.

Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service.

Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages, and type minimum 45 wpm.

Prior experience in working collaboratively with other functional leaders to drive action plans.

Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.

Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.

Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions.

Education
Required: Completion of high school or basic education equivalency required

Preferred: Bilingual in Spanish/English a plus; Medical or business office education or training desired

Certification & Licensure
None

Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Special Instructions to Candidates

EOE/AA M/F/D/V

Benefits

Competitive compensation

Health, dental, vision, life and disability insurance

Pre‑tax healthcare and dependent care flexible spending accounts

Life insurance

401(k) plan with numerous investment options and generous company match

Cancer and/or critical illness benefit

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Roadside Assistance

Affinity Program

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