Customer Experience Advisor | Own the Experience. Drive the Results.

Customer Experience Advisor | Own the Experience. Drive the Results.

Job Category: Field Requisition Number: CUSTO003487
Posted: June 9, 2026
Full-Time
El Car Wash- North Miami Beach North Miami Beach, FL 33162, USA
Job Details

What You'll Own
Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important

they're everything.
Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
Turn service into sales - Read the customer, adjust your approach, and close

without ever being pushy. You earn trust quickly and use it.
Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
Keep the site sharp - Maintain a clean, safe, and welcoming environment

your standards are visible in every customer-facing area.
Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.
What You Bring
Reliable attendance and professional image

you show up on time, polished, and ready
Charismatic, high-energy presence

extroverted, naturally engaging, thrives in customer-facing moments
Proven ability to build rapport quickly and influence without being pushy
Goal-oriented and results-driven

you know your numbers and you care about hitting them
Strong empathy paired with sales drive

you read the customer and adjust accordingly
Confident handling complaints and concerns on the spot

you resolve, you don't deflect
Comfortable with POS systems and site technology
Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
Prior sales, retail, or hospitality experience is a plus
Bilingual (English/Spanish)

strong plus in South Florida markets
How You Show Up

ECW Competencies
Customer-Centric Approach

Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
Drives Results

Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance

tasks are done fully and correctly.
Problem-Solving

Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
Team Collaboration

Works well with teammates, communicates openly, and contributes to a supportive team environment.
Job Knowledge & Technical Proficiency

Understands job responsibilities, products, and tools needed to perform work accurately.
Safety & Compliance

Follows safety procedures, uses equipment correctly, and speaks up about hazards.
Why El Car Wash
Fast-paced, team-driven, and customer-obsessed

El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.
What You'll Get
Full comprehensive benefits (Health, Vision, Dental)
401(k) with 4% match

yes, free money
Paid time off
Parental leave (maternity & paternity)
Tuition reimbursement
On-the-job training and real career growth
FREE car washes
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.