Elan Sr. Technology Relationship Manager

Job Description
The Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners. This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives.

As a newly established function, the STRM serves as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem.

Partner Technology Relationship & Account Team Enablement

Serve as the

day-to-day technology relationship owner

for assigned partners

Act as the primary

technology point of contact

for Account Executives and internal stakeholders

Partner closely with Account Management to support relationship growth, renewals, and technology alignment

Coordinate and lead

bi‑monthly digital experience and technology review meetings

Provide internal teams with context on partner history, unique technology approaches, and operating models

Function as

SME for partner solutions , communicating capabilities, constraints, and dependencies to U.S. Bank teams

Governance, Compliance & Risk Management

Own and coordinate partner technology compliance reviews, including

partner technology compliance reviews , and follow‑ups

Gather, track, and maintain

PRISM documentation and audit evidence

Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)

Manage partner‑specific technology controls and remediation actions

Ensure timely completion of attestations, reviews, and risk‑related action items

Solution & Technology Portfolio Management

Develop and maintain Partner Technology Roadmaps

Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions

Examples: Real‑Time Payments, Mobile App capabilities, PCSP, batch files

Coordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutions

Follow up on and resolve out‑of‑bounds technology questions and requests

Lead requirements discovery and

quarterback new solution intake , documentation, and approvals

Manage and prioritize the

partner technology backlog

API, Platform & Certificate Management

Coordinate

API version management

and lifecycle planning with partners and internal platform teams

Act as point of contact for

certificates, secrets, and keys , including renewals and partner communications

Monitor and report on

API usage, performance, and stability

Translate platform and API updates into business‑friendly communications for partners

Ensure partner alignment with platform standards and lifecycle expectations

Delivery, Support & Issue Management

Manage and triage a backlog of partner and internal technology requests

Triage production issues and actively engage in

Production Support channels

Assist with

testing, troubleshooting, and ticket resolution

Manage downtime communications and escalation, including understanding internal development and environment cycles

Ensure proactive, transparent communication to highly integrated partners

Testing, UAT & Release Management

Own

UAT environment management , including refresh coordination and account conditioning

Support test data setup and post‑refresh ad‑hoc testing requests

Coordinate partner testing for Elan and Fiserv technology updates

Manage partner

release readiness, validation, and sign‑off activities

Drive proactive

technology change communication

across Elan and Fiserv platforms

Reporting, Insights & Continuous Improvement

Produce and deliver

solution usage, performance, and experience reporting

Review CSAT feedback and partner input to identify improvement opportunities

Drive workflow, platform, and API experience enhancements

Identify trends, risks, and scalability opportunities across partner implementations

Training, Leadership & Function Development

Act as a

player/coach , mentoring future Technology Relationship Managers

Define and document

standard operating processes

for onboarding, governance, compliance, UAT, and releases

Create

repeatable work products , including:

Intake and requirements templates

Compliance and audit checklists

Partner communication artifacts

API, certificate, and environment playbooks

Improve efficiency through process standardization and reduced manual effort

Help establish the long‑term operating model for Technology Relationship Management

Required Skills & Experience

B2B technology relationships, integrations, and platform‑based solutions

Proven experience liaising between business, technical, compliance, and product teams

Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management

Ability to manage complex partner ecosystems with multiple dependencies

Excellent communication skills with both technical and non‑technical stakeholders

Demonstrated ability to manage ambiguity and build new processes or functions

Qualifications

Bachelor’s degree or equivalent relevant experience

8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry

Experience working with enterprise partners and regulated environments

Preferred Qualifications

Experience in financial services or payments technology strongly preferred

Familiarity with compliance frameworks such as CAT and PRISM

Experience supporting third‑party platforms such as Fiserv or similar providers

Prior experience mentoring or building new operational functions

Experience training and coaching others, with interest in continued people leadership

Key Competencies

Strategic Thinking & Execution

Cross‑Functional Leadership

Partner Advocacy

Operational Excellence

Risk & Compliance Awareness

Process Design & Continuous Improvement

Influence Without Authority

Clear, Proactive Communication

Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. These benefits include:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short‑term and long‑term disability

Pregnancy disability and parental leave

401(k) and employer‑funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Salary
Pay Range: $126,820.00 - $149,200.00

Equal Opportunity Employer
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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