Fan Engagement Specialist (Customer Service Rep)

Benefits

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Position Overview
The Fan Engagement Specialist is responsible for creating an exceptional experience for every guest who walks through the doors of Allstar Pizza & More. This role focuses on customer service, order accuracy, hospitality, and maintaining a fun and welcoming environment for families and fans. A Fan Engagement Specialist ensures guests feel valued, supported, and excited about their visit while helping operations run smoothly.

Key Responsibilities
Guest Experience

Welcome every guest with a positive and energetic attitude

Provide friendly, helpful service to guests and families

Answer questions about menu items, parties, arena activities, and promotions

Resolve guest concerns quickly and professionally

Ensure guests leave with a positive impression of Allstar Pizza & More

Order & Service Support

Take accurate food and beverage orders using the POS system

Deliver orders to guests when needed

Ensure food presentation meets Allstar standards

Assist with guest needs throughout their visit

Arena & Guest Area Support

Help monitor arena games and bounce houses for safety and organization

Ensure equipment is returned to the proper place

Assist guests with arena activities and rules when needed

Maintain a clean and organized guest area

Cleanliness & Organization

Keep the lobby, dining area, and guest spaces clean and presentable

Bus tables and assist with resetting areas for the next guests

Follow proper cleaning and sanitation procedures

Support dishwashing and cleaning when needed

Team Support

Work closely with Hospitality Hosts and other team members during parties and busy periods

Communicate guest needs to leadership when necessary

Assist other departments when the business requires it

Skills & Qualifications

Strong communication and people skills

Positive attitude and team‑oriented mindset

Ability to work in a fast‑paced environment

Strong attention to detail and organization

Willingness to learn and accept feedback

Reliable and punctual

Preferred but not required

Previous customer service or hospitality experience

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 25 lbs

Ability to move quickly between guest areas

Success in This Role Looks Like

Guests feel welcomed and appreciated

Orders are accurate and delivered efficiently

Guest areas remain clean and organized

Arena activities stay safe and enjoyable

Team members support each other during busy times

Growth Opportunities

Trainer

Shift Captain

Hospitality Host / Party Lead

Operations Leadership

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