Program Manager

Program Manager

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.
The Program Manager provides support, assistance, and guidance to individuals with disabilities to enable the individual to develop skills and enhance their ability to engage with their community. This position is responsible for overseeing individual services to consumers receiving Day Support services, supervising program services staff, and facilitating compliance with regulations and standards for DMAS, DBHDS, CARF, DOL, HIPAA, contractual requirements, and federal, state, and local laws and regulations. This position promotes best practice services consistent with the philosophy of social role valorization and oversees all assessments and plan development for long-term support in Day Support. The Program Manager performs rehabilitation, counseling, case management, and support for assigned consumers and develops, implements, and documents individual service plans, provides direct supervision to Program Services Specialists (PSS) and Program Services Assistants (PSA), and serves as the primary point of contact with consumers, families/caretakers, case managers, and counselors from the Community Services Boards.
Assessment & Service Planning
Conduct intake, assessment, and long-term support planning; complete assessment, intake, referral, and discharge process
Coordinate, lead, and develop Individual Service Plans (ISP) following PCP practices, DMAS, and DBHDS regulations and Didlake policies; oversee Quarterly reports and daily/weekly documentation
Service Delivery & Consumer Support
Deliver Day Support services in compliance with HCBS Settings Regulations, including community integration, individual choice, rights, autonomy, and person-centered planning requirements
Addresses a holistic spectrum of the consumer's life including employment, medical, housing, psychiatric/psychological, behavior management, education, finances, legal issues, daily living skills, assistive technology, therapies, and social/recreation
Educates consumers on service/employment options and promotes choices that maximize community integration
Provides direct support to consumers, including group training, community outings, and personal care; links services and supports to maximize outcomes
Coordination & Communication
Coordinates and facilitates interdisciplinary team meetings and maintains regular contact with support teams including family, residential providers, CSB Support Coordinators, and Physicians
Serves as contact for community resources and communicates employee and consumer-related issues to the Director of Community Services or designated management
Monitoring & Compliance
Collects, writes, and maintains data and documentation in accordance with DMAS, DBHDS, CARF, DOL, and HIPAA standards and Didlake policies
Audits consumer records and provides continuous review of consumer progress through data review, observation, and collaboration with staff and supports
Coordinates authorizations and implements clinical reports/orders in accordance with regulatory requirements and Didlake policies
Program Operations & Leadership
Oversees daily operations including consumer activity schedules, staff assignments, and implementation of service plans and training
Maintains employee and consumer time records in eTime or WFM and monitors Medicaid and CSB funding utilization
Provides reports, program evaluation data, and outcome measurements as required
Provides management, training, and support to staff and consumers; fosters teamwork and coordinates with HR on staffing and employee relations
Participates in budget development, committees, and staff meetings
Advocacy, Safety & Training
Promotes consumer rights and responsibilities and provides crisis intervention
Follows safety protocols including use of personal protective equipment and cleaning/disinfecting program sites and vehicles
Completes and maintains all required Didlake training
What You Bring
Education & Experience
Bachelor's degree in a related field with at least two (2) years of direct care experience OR
High school diploma with six (6) years of paid direct service to individuals with disabilities
Minimum of two (2) years of supervisory experience
Familiarity with Medicaid regulations
Skills & Abilities
Must be eligible to work in the U.S.
Ability to work independently and as part of a team
Strong verbal and written communication skills
Experience in positive, proactive behavior management techniques
Willingness to travel using your own vehicle; valid driver's license and insurable under Didlake's automobile policy required
Strong interpersonal skills and ability to collaborate effectively
Proficiency with electronic health records and Microsoft Office Suite
Eligibility for hire by DBHDS in accordance with criminal and DSS registry background checks
Benefits
Health coverage for you and your family through Medical, Dental, Vision plans
Life Insurance/AD&D
Disability Insurance
Employee Assistance Program (EAP) for work and personal support
401(k) retirement plan with company match
Paid time off and sick leave that begins accruing upon hire
Employee Development Program (EDP)
Paid holidays
Direct deposit
Compensation will be determined based on skills, experience, and internal equity.