Account Manager II_#26-15308

$50.34-$60.24 per hour

Pleasanton, CA

Contract

Duration: 03 Months Contract

Role Description

:

The Account Manager is responsible for delivering best-in-class client experiences when working with The Collective.

The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals.

Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless programming, ensure on time launches and exceptional execution of Annual Plans.

Key responsibilities include, but are not limited to:

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer

Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans

Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network

Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking

Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns

Support and collaborate with merchandizing partners

Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service

Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions

Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership

Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets

Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome

Monitor and report on key metrics in flight as relevant to keep customer up to date on the over value of their media investment

Continuously monitor, learn and develop knowledge of retail media landscape

Qualifications:

4-5 years of Account Management Experience

Microsoft office suite with emphasis on Excel.

Ability to analyze data is required

Exceptional organization and process development skills

Strong ability to story tell with data

Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level

Excellent verbal and written communication skills for both internal and external clients.

Positive, people orientated and energetic attitude with willingness to learn

Strong collaboration and strategic skill sets based on previous experience

Working knowledge of Salesforce is strongly preferred.

Education:

BS/BA Degree Required

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/)

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

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