Business Account Specialist

At R.I.A. Federal Credit Union, we are seeking a motivated, detail-oriented Business Account Specialist to support the growth and servicing of our business banking portfolio. This role is responsible for opening and maintaining business accounts, supporting business members with banking solutions, ensuring documentation compliance, and delivering exceptional client experience. The ideal candidate is relationship-focused, organized, proactive, and comfortable working with business owners of all sizes.
This is accomplished through:
Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.’s Business Account Specialist will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well‑being.
Integrity: An R.I.A. Business Banking Relationship Manager is committed to handling members’ finances and data in a manner that is ethical, transparent, and professional.
Action: R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.
Essential Functions

Business Account Services & Member Support

Assist business members with opening, updating, and servicing deposit accounts such as business checking, savings, money market, and certificates.
Support and educate members on business banking services such as ACH origination, remote deposit capture, online banking enrollment and fraud prevention tools.
Identify and recommend credit union products and services that support the financial needs of business members.
Respond to member inquiries via phone, email, and in‑person, providing accurate and timely information on account activity and available services.

Documentation & Compliance Management

Process account‑related documentation including signature cards, account agreements, and tax forms, ensuring accuracy and regulatory compliance.
Ensure proper collection of required documentation, including EINs, business licenses, articles of incorporation, and beneficial ownership forms.
Maintain compliance with internal policies and applicable regulations (BSA/AML, CIP, and OFAC).
Maintain accurate records and documentation for all interactions and account changes.

Account Maintenance & Internal Collaboration

Perform account maintenance and updates, including ownership changes, account closures, and service modifications.
Collaborate with internal departments such as Compliance, Operations, and Business Lending to support account activity and resolve issues.

Skills & Competencies

Takes Initiative
Business/Lending/Legal Acumen
Confidentiality
Financial Acumen
Ability to problem solve
Respectful
Collaborative
Trustworthy & Ethical
Adaptable
Relationship Building
Attention to detail, accuracy, and solid organizational skills.
Strong written and verbal communication skills
Above average skills in Microsoft Outlook, Word, Excel, and File Management
Interested in people and helpful attitude
Ability to work independently and complete tasks
Ability to work with disgruntled people and in stressful situations
Professional appearance, speech, and mannerisms
Dependable and timely
Relates well to employees at all levels; relationship‑builder
Critical thinking and adaptability
Ability to manage multiple priorities in a fast‑paced environment
Performance Expectations

Accuracy and efficiency of account onboarding
Member satisfaction and retention
Growth in business relationships and product utilization
Compliance and documentation quality
Responsiveness and follow‑through with business members
Physical Demands

The employee is regularly required to spend considerable time sitting at a desk, complete work using a computer, regularly answer phone calls, and interact with the public, members and employees at all levels of the organization. The employee will occasionally lift and move up to 25 pounds.
Travel

Less than 10% travel is expected for this position, some local travel in the Quad City area.
Required Education and Experience

High school diploma or GED required; bachelor’s degree or relevant work experience in a similar field.
3-5 years of experience in financial services, banking, or credit union operations; business account experience preferred.
Familiarity with business deposit account types and structures (LLC, Sole Proprietor, Corporation, etc.).
Understanding of key regulations and compliance requirements, such as BSA/AML and CIP.
EEO Statement

R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company’s success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.
Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.

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