Production Technician Supervisor - 1st Shift - Travel

Job Summary
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. A positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. The Production Technician Supervisor will supervise personnel, research data, provide recommendations, and work directly with customers to solve problems.

Shift: 1st Shift, Monday - Friday, 8:00am - 5:00pm.

Pay, Benefits & More
Competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability insurance, and more.

Key Responsibilities

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions

Audit daily order processes; ensure all orders are sent to each site

Monitor and report all errors for performance tracking

Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions

Oversee service provider performance and engage providers for service improvement

Communicate order changes with warehouses and coordinate shipment schedules

Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements

Ability to travel up to 75% of the time domestically via road, rail, and air as required for the role and pursuant to Company travel and expense requirements

Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations

Familiarity and ability to comply with TSA security procedures

Required Qualifications

2 years of relevant work experience

Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel

Preferred Qualifications

Associate degree in Transportation or Business

2 years of experience in customer service, distribution or logistics in a manufacturing environment

2 years of experience in transportation and operations

Availability to work extended hours as needed, including early mornings, evenings, and weekends

Capacity to quickly learn and achieve proficiency in new software applications

Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience

Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to adapt to new work structures, processes, or cultures

Ability to perform complex analyses of data, processes, policies, procedures, and/or systems; experience producing unambiguous, comprehensive, and accurate interpretations

Equal Opportunity Employer
We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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