Lead Field Service Representative

Introduction

Eaton’s ES AMER ESS division is seeking a Lead Field Service Representative.
Annual salary range: $97,000 - $143,000 per year.
What you’ll do

Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities.
Provide 24/7 on‑call availability in field service engineering and technical support for electrical power distribution equipment.
Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions.
Develop and maintain strong working relationships with customers, service shops, and other organizations.
Possess knowledge of UL, NEMA, and NEC standards.
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently.
Mentor less experienced technicians.
Team Benefits

Guaranteed 40‑hour base pay, eligible for overtime and travel premiums.
Career growth, mentorship, and safety training.
Company vehicle, toolkit, and phone.
Tuition assistance for ongoing learning.
Lead program with bonus pay.
Opportunities across 32 service branches.
Qualifications

High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or, if no high school diploma or GED, completion of accredited trade school and/or program with 9 or more years of experience.
No relocation offered; candidacy only within 50-mile radius of Salt Lake City, UT (Active‑Duty Military Service member candidates exempt).
Eaton does not provide immigration sponsorship for this position.
Regular Driver per Eaton’s Driver Safety Policy; requires a current, unrestricted driver’s license and satisfactory Motor Vehicle Record.
Preferred Qualifications

Associate’s degree and/or military experience.
Bachelor’s degree in engineering from an accredited institution.
Electrical or General Contractor’s License.
Professional Engineering License.
Experience performing power quality measurements, troubleshooting, analysis, and protective relays.
NICET/NETA certification.
Skills & Position Success Criteria

Compliance with Eaton’s safety program and the EESS Qualified Electrical Worker program and required recertifications.
Periodic customer background and drug screenings.
Ability to work variable hours, including nights, weekends, and travel.
Must drive an Eaton vehicle; able to obtain DOT non‑CDL qualification if required.
Valid driver's license with acceptable driving record.
Understanding of 3‑phase power systems and voltage distribution equipment.
Physical ability to lift, carry, push, pull up to 50 pounds; occasional >50 pounds with assistance; ability to climb and work in extreme conditions.
Ability to obtain and maintain a valid TWIC card.
Proficient with hand and power tools for equipment assembly.
Strong computer, problem‑solving, and logical thinking skills.
Works well under time constraints and in stressful situations.
Can explain technical problems and solutions.
Collaborates effectively with the team to meet project deadlines.
Equal Employment Opportunity

Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws.
Applicants do not need to disclose conviction history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, Eaton will give applicants the chance to explain or challenge any findings related to the job.
To request a disability‑related reasonable accommodation, please call 1‑800‑836‑6345.

#J-18808-Ljbffr