Business Development Center Manager

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

Paid Time Off and flexible scheduling

Creative and competitive pay plan options

Health, dental, and vision insurance

401K program with a company match

Reporting to our General Manager, our

Business Development Center Manager

will ensure that all inquiries that come through the internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience. Must have at least 2 years' experience in a dealership BDC and management experience is highly preferred.

What We Offer

Medical, vision, and dental insurance

401K with company match

Paid vacation

Saturday lunches

Employee discounts on sales and service

Paid training

Competitive pay plans

Qualifications

At least two years experience in a dealership BDC

Excellent verbal and written communication skills

Strong computer skills Microsoft Word, Excel, and Outlook

Time management, prioritization skills, and ability to multitask required

Organized, positive, hardworking and friendly personality

Ambitious, goal oriented mentality and eager to improve

Team orientated

Valid driver’s license

Responsibilities (not limited to)

Answer customer calls and establish follow-ups with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial sales information

Assist service/sales personnel and deliver messages promptly

Follow up with leads that are not ready to make an appointment currently

Follow up with no-show appointments

Follow up with customers after visits

Maintain Customer Success Index at or above company standards

Other duties as assigned

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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