Technical Writer Lead

Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Team
The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a distributed team (US and India) with a mission to deliver quality materials on time for our state clients and internal stakeholders.

About The Role
Lead the strategy, development and governance of client-facing technical documentation for FIS Government Solutions. You will independently own deliverables, define standards, drive cross-functional reviews, and mentor writers to deliver accurate, compliant and user-centered content (e.g., system design documents, application user manuals, and report/interface specifications). Success in this role requires tenacity in pursuing answers, a probing curiosity to learn product behavior and business context, and the judgment to turn ambiguity into clear documentation decisions.

What You Will Be Doing

Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks

Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams

Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts

Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy

Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes

Manage documentation repository; maintain version control and archival copies of approved documents

Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts

What You Will Need

7+ years of experience in technical writing in a software development environment, including maintaining and updating an established documentation set

Proven ability to multi-task across multiple projects, meet deadlines, and build effective working relationships with diverse colleagues, clients and stakeholders

Demonstrated ability to work independently and take full ownership of content quality, timelines, approvals, and deliverables

Tenacity when obtaining answers from SMEs and source systems; ability to ask relevant follow-up questions and persist until information is complete and verified

Probing curiosity and a desire to learn product behavior, client/business context and end-to-end processes (including EBT domain content)

Strong writing and editing skills with attention to detail and a focus on usability for target audiences

Proficiency with documentation and collaboration tools, including Microsoft Word (strong skills), Excel, PowerPoint, SharePoint/Teams, and Jira

Experience using screen capture/editing tools (e.g., Snagit) and working with graphics/visuals for user documentation

Bachelor’s degree or the equivalent combination of education, training, and work

Added Bonus If You Have

Experience in financial services, payments, or other highly regulated industries

Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)

Experience developing and delivering training materials and/or facilitating training sessions

Familiarity with content management concepts or tools (structured content, single-sourcing, versioning and release management)

Experience with short video development and production tools

What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

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